IT Support Analyst Job at BPA
Job Responsibilities:
· First line IT internal support help desk for Mac Desktops, Mac Laptops, and Windows
· Coordinates, diagnoses, and troubleshoots employee request
· Provide phone, on-line, and on-site IT support
· Ability to work closely with and provide support to end users for hardware, software, and network related problems for employees using network remote access
· Classifies level of priority and nature of problems
· Provides case status updates to management on infrastructure and security landscapes
· Maintain and modify complex systems by designing and developing integrations
· Develop, document, and create system design procedures, test procedures, and quality standards.
Job Requirements
2+ years of experience in ERP solutions
Remote desktop experience
Will support several worksite locations in Houston and Austin
Moderate to advance understanding of VOIP
Solid experience and knowledge of business enterprise workflow.
Job Type: Contract
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Experience:
- Help desk: 2 years (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
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