IT Support Analyst- Morganville NJ

About the Organization

CPC Behavioral Healthcare Inc. is a nonprofit organization that has been providing mental health services to Monmouth County residents for over 60 years. The organization offers evidence-based treatment for adults and children with serious mental health diagnoses, substance abuse problems and co-occurring disorders. CPC has been at the forefront of quality care to promote wellness, recovery and productive lives since 1960, and we continue to work tirelessly to help individuals live their best lives in the community.

We value: teamwork and accountability in a system that is responsive, collaborative and progressive; excellent customer service that respects the people we serve, appreciates their unique experience and fosters their involvement in the planning and growth of our services; easy access to affordable care provided in facilities that are safe, comfortable, consumer-friendly and confidential, provided by competent and motivated staff utilizing the latest technologies; collaboration and strategic alliances to bridge any gaps in providing care to the whole person; partnerships with consumers, family members and the community, utilizing evidence-based practices to plan, improve and deliver our services to ensure quality outcomes; continuous quality improvement that achieves the best care and the best consumer experience at the best value.

About Our Role

The primary role of an Information Technology Support Analyst is to provide excellent customer service for all technical requests and issues submitted to the department by the Agency. Analyst work as a team to provide support through telephone, e-mail, and in-person interactions. Technical Support Analysts are expected to provide efficient and effective communications during the lifecycle of the request with an emphasis towards exceeding expectations.

Responsibilities

• Work independently as a first-line Electronic Health Record (EHR) support for clinical staff

• Maintain positive customer relationships and demonstrates patience when working with end-users of varying skill levels

• Demonstrate excellence in computer knowledge of systems required to perform duties

• You will use your experience in information technology to assist with and maintain current software systems and applications primarily involving Netsmart and other Ancillary Systems

• Assist in troubleshooting and correcting errors, adapting to new hardware, or maintaining interfaces and working with vendor to improving performance

• Assisting in preparing systems and users for upgrades and hotfixes for all operating systems, and applications

• Installing and configuring new hardware/software

Qualifications

• 3 years of IT Support/Helpdesk experience

• Previous experience training and supporting staff on information systems

• Ability to work in a fast-paced, dynamic environment

• Ability to understand, speak, read, and write clearly and effectively Excellent organizational skills

• Able to learn new applications

• Familiarity with report writing tools such as Crystal Reports

• Working knowledge of SQL database

• Outstanding interpersonal skills

• Results oriented

• Self-motivated

• Excellent oral/written communication and organizational skills

• Ability to translate user needs and train end-users

• Ability to identify, analyze, and solve problems while focusing on results through positive interactions

• Moderate physical effort (lift/carry up to 25 lbs)

Salary: $58,000 to $60,000 based on experience

About Our Benefits

CPC Behavioral Healthcare offers a comprehensive variety of benefits to promote health and financial security for you and your family:

• Free clinical supervision, including supervision that qualifies for LCSW eligibility
• Flexible scheduling available
• Free CEUs available
• Paid conference days available
• Competitive salary
• Comprehensive medical, dental and vision plan options
• Generous paid leave (vacation, sick, personal)
• Paid coverage for accidental and critical illness
• Flexible Spending Accounts (Health Care & Dependent Care)
• Tuition reimbursement
• Tax-Deferred 403B Retirement Plan w/ employer match after 6 months of service
• Company paid Life Insurance
• Discounts offers for cell phone service, entertainment/travel/shopping, child care, and much more!
• Credit Union
• Employee Assistance Program