IT Support Job at EA Team Inc.
Position: MAC Support
Location: Carpinteria, CA (ONSITE)
Job Description
Responsibilities
· Strong MAC experience
· Maintain post-production endpoints (Macs and PCs), both remote and on-location.
· Act as front-line contact for troubleshooting and technical diagnosis.
· Address incoming customer incidents and requests in ServiceNow and Jira.
· Provide assistance to editors, engineers and content producers in person and remote.
· Maintain close relationships with the content, production, and live action teams to
provide white-glove treatment.
· Collaborate with the main Helpdesk to hand-off basic compute support requests.
· Proactively report trends and incidents affecting multiple users.
· Assist with new endpoint configuration and deployment.
· Enforce and vet post-production software standards.
· Manage software licenses and ensure compliance.
· Work closely with Production Engineers and other teams on the design and testing of future edit station build-outs and studio set ups.
Key Qualifications
· BA/BS degree in related technical discipline or equivalent technical experience
· 5+ years’ experience, preferably in a content production environment
· Strong MAC experience
· Strong hardware / software troubleshooting skills
· Customer service focus
· Ability to work autonomously and flex with competing priorities.
· Experience in a mixed Mac/Windows environment
Job Type: Contract
Salary: $15.00 - $34.60 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Carpinteria, CA 93013: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Mac OS: 1 year (Required)
- Desktop support: 1 year (Required)
Work Location: One location
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