The IT Supoort Specialist will be responsible for providing support to users throughout the HCW organization in Arizona, Missouri, Indiana, and Kansas. These duties will be direct and in-direct support activities by responding to IT Service Desk support issues or various other tasks as required. The overall system responsibilities include desktop, server, and network administration within a Microsoft Windows environment. This positon will work alongside the IT Department staff to ensure that all operations run optimally.

Responsibilities:

* Respond to and monitor service requests within the IT Support ticketing system by
providing a positive customer experience over the phone, video conferencing or in person
when required.

* Maintain accurate status of all tickets assigned in the IT Support ticketing system and
provide appropriate follow up to end users.

* Support of Windows Apple Mac, iOS and Andriod devices.

* Support of Active Directory, Azure Active Directory, Microsoft 365, Exchange Online,
Sharepoint, OneDrive, and EndPoint Manager (inTune).

* Maintain accurate inventory of all IT equipment.

* Create how-to documentation for both internal IT and external customer use.

* Assist with IT security audits and scheduled testing of systems to contribute to necessary
reporting.

* Always be assessing security issues and providing recommendations to help the
maintain security of employee and organizational data.

* Additional duties as assigned.

Qualifications

* 3+ years experience in a Microsoft Windows support role or 2+ years of college education
in information services.

* Hospitality experience - preferred

* Low voltage project management experience - preferred

* Experience providing remote technical support.

* Experience working with multiple locations - preferred

* Reliable transportation to commute between locations.

* Ability and willingness to be on-call with holiday/weekend/evening shifts required.

* Excellent written/verbal communication and organizational skills.

* Requires strong ability to evaluate priorities and manage multiple tasks.

* Must be a team player, detail-orientated and flexible.

* Ability to handle the pressure of interruptions while working on multiple tasks.

* Self-starter and able to work with limited supervision.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Phoenix, AZ 85016: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85016

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