IT Support Specialist - Cabool, MO

At Western Dairy Transport "we exist to enrich and grow people, families and communities." It is our mission "to deliver the highest quality service while operating in the safest most efficient manner possible," and our vision is "to be the best and most desired employer and service provider in all industries we serve."

Job Summary:
Under direct supervision, the IT Support Specialist will gain exposure to all functions performed by the Information Technology Department including: hardware, software, network, and telecom troubleshooting. The IT Support Specialist will assist by supporting day to day operations via phone, e-mail, and helpdesk tickets. The IT Support Specialist will be required at times to be on-call to provide after-hours support. The IT Support Specialist at times, will be required to travel to remote company locations to support local operations.

Essential Functions:

• Answers calls from team members with regard to questions and/or issues they experience with their computer system.
• Setting up workstations with computers and necessary peripheral devices according to different department specifications.
• Checking computer hardware (HDD, keyboards, scanners, etc.) to ensure functionality.
• Installing and configuring appropriate software and functions according to specifications for many different departments and locations.
• Monitoring and diagnosing VOIP phones and functions.
• Provide troubleshooting in WAN/LAN issues.
• Troubleshoot any network switches, network cabling, and any network wiring issues.
• Execute monthly testing of backup power sources (generators).
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain record/logs of repairs and fixes and maintenance schedule.
• Monitor and respond to e-mails from team members and technology vendors.
• Ensure the computer hardware and software operates as efficiently as possible to prevent the interruption of business at all locations.
• Repair and cleaning of computer equipment as needed.
• Maintain excellent customer service in all customer or team member interactions.
• Maintain good relationships with all team members and vendors.
• Provide after-hours support as needed (Per On-Call Schedule).

Other Job Functions:

• Always keep the equipment area clean and well-organized.
• Additional projects as assigned.
• Use of Powered Equipment: Fork Lift, Power Tools, Backup Generator, etc. (training provided).

Skills/Education/Knowledge/Experience/Abilities:

• High School Diploma or equivalent.
• Excellent interpersonal skills, verbal and communication skills; is capable of explaining procedures writing, verbally, and over the phone
• Problem solving skills, critical thinking, and troubleshooting skills
• Ability to think outside the box, perform research, and operate independently or in a group setting.
• Basic technical and computer knowledge.
• Knowledge of computer hardware, networking, telecom, and software preferred.

This job description indicated the general duties and physical requirements of work performed by team members with this designation. It should not be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and physical requirements required of a team member assigned to this job, as these may vary from one location to another work location.

Applicants or current team members with a disability as defined by the Americans with Disabilities Act (ADA) or the Americans with Disabilities Amendments Act (ADAAA), or any state or local law which prohibits them from performing the essential functions of the job may request a reasonable accommodation in writing.

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Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• computer hardware, networking, telecom, and software: 1 year (Preferred)

Work Location: One location

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