IT SUPPORT SPECIALIST

ABOUT POET
At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and leader in bio-based products in the world. Beyond our world-class culture, POET team members enjoy competitive pay and benefits including:

• Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations
• Competitive pay, including shift premium pay for qualifying positions
• Quarterly Profit-Sharing Bonuses, and Bi-Annual Incentive Bonuses
• Individual and family plans for health, dental, & vision insurance, including a generous employer

Health Savings Account contribution

• Paid Parental Leave
• A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually
• Onsite fitness centers or fitness reimbursements
• 401K with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Excellent work-life balance with a 'family-first' culture
• Safety and cold weather gear reimbursements
• Discounted home and auto insurance

JOB SUMMARY
POET Biofuels is proud to be a 2022 Wichita Business Journal Best Places to Work Honoree. When we show up each day, we look forward to using our talents to change the world and add value to society. We are a global leader in the energy and agricultural space. We started as a supplier of fuel ethanol, and have grown into a multi-commodity marketing and transportation company providing solutions in fuels, grains, and carbon dioxide markets.

We are the initial point of contact for all IT related issues at POET Biofuels and, it’s is our job to meet our customer’s needs by resolving issues as quickly and efficiently as possible.

As an IT Support Specialist, you will have the chance to work directly with our internal and external customers on a variety of issues and projects. Daily tasks include answering phone calls, responding to emails, documenting issues and processes, and completing tickets in a timely manner. There is also an afterhours call rotation which is responsible for addressing any after-hours issues. Sound

intimidating? Don’t worry, we will help you learn the ropes. If you are a problem solver, detail oriented, a good team player, effective communicator and are looking for an opportunity with a strong, growing company in an exciting industry, we can provide you with a challenging environment to put your skills to the test.

DURING A TYPICAL DAY
- Serve as the initial contact for the internal and external customers for IT‐related issues, including a rotating after hours on-call schedule.
- Address as many support requests as possible and forward secondary level requests on to the appropriate technicians in a timely fashion.
- Ability to handle concurrent support issues and quickly prioritize them based on their criticality and communicate effectively with the affected users if a conflict arises.
- Monitor outstanding help desk tickets to ensure issues are resolved and/or the originators have appropriate updates on the status.
- Identify ongoing challenges that may not rise to the level of being an issue, but collectively represent an opportunity to add value to the system and communicate them with the development team.

- Provide user level testing for the development teams.
- Assemble any user documentation and/or training material for new software releases.

This is not an all-inclusive list of responsibilities and may change as business needs dictate

STRENGTHS OF A SUCCESSFUL CANDIDATE
- You have previous help desk experience in an IT environment
- You have attained or are working towards an Associate’s or Bachelor’s degree in computer science or 2-3 years’ experience in an IT related field
- You have basic knowledge of Microsoft’s Office Suite and/or SQL Server Management Studio.
- You communicate effectively and take note of the details. You write well and speak articulately.
- You are comfortable communicating in writing and over the phone.
- You can work independently and contribute ideas to improve processes and systems.
- You like helping people. You’re patient and level-headed. You really enjoy exceeding someone else’s expectations.
- You are a learner, not afraid of taking on new things and challenging yourself. You are not afraid to ask questions, as you’re always looking to improve and help others.

GROWTH OPPORTUNITIES WITHIN POET
At POET we believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.

FLSA Status: Exempt
Revised Date: December 2022

WORK ENVIRONMENT

- Culture is king at POET. We’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s part of who we are.at POET.

- This position operates in an office environment working at a personal computer where you may sit or stand.

- We have an open work environment, with no offices. We are all in this together and we work close together.

- We work hard. We play hard. We have frequent team events, from bowling to BBQs to charity activities.

- We also expect that everyone will maintain a healthy work-life balance. It’s the best way to optimize health, happiness and productivity over the long term.

- There is not a lot of physical labor, most of your time in the office will be at a desk. Your longest walk will typically be to a meeting or to the break room to help yourself to one of the gourmet coffee\espresso selections or a piece of fresh fruit.

Interested applicants are to complete the online application and submit a resume and cover letter explaining why they seem to be well-suited for the opening. www.poet.com/careers

If you want to learn more about us, please visit us at www.poet.com

FLSA Status: Exempt
Revised Date: December 2022

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you 18 years of age or older?
• Can you, upon employment, provide documented proof of your identity and eligibility to work in the United States?
• . Will you now or in the future require sponsorship for employment visa status (e.g. H-1B, TN, etc.)?
• Have you completed a high school diploma or GED equivalent?

Work Location: One location

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