IT Support Technician Job at Touro University New York
Overview:
IT Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs libraries classrooms and offices.
Responsibilities:
- Assists students with use of hardware/software programming and network during hybrid classes and during open lab hours.
- Provides Level 1 instructors with use of hardware/software
- Provides Level 1 faculty and staff support for computer hardware, software, and networking, in response to simple not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network Network Security Server and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application ServiceNow to log monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Assists Level 2 support technicians in providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Education/ Experience
- Bachelor's Degree or making progress in bachelor’s degree program
Knowledge/ Skills/ Abilities
- Strong customer service, communication, and organizational skills.
- Must be able to multi-task and prioritize work.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.
Physical Demands
- Able to lift to 10 lbs.
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