Lakeview Center Customer Service Representative

Job Summary: The Lakeview Center Customer Service Representative (CSR) forms positive relationships with customers by answering questions, providing information about district programs and events, and processing activity registration requests in a manner that is courteous and professional.

Supervisory Responsibilities:

• None

Essential Duties/Responsibilities:

• Provide information to the public regarding programming at Gillson Park and throughout the District
• Process registration requests for lessons, activities, facility rentals, beach/pool passes, dog beach passes, and parking passes
• Provide excellent customer service, addressing the needs of customers in person and via phone
• Comply with established Park District and site procedures
• Actively support the agency's risk management protocol that will effectively control and reduce accidents
• Obey the practical safety rules, regulations and procedures established by the Safety Committee, attend and participate in required safety trainings
• Promptly report all unsafe actions, practices or conditions to the immediate supervisor
• Perform other related duties as assigned, based on agency needs

Required Skills/Abilities (Technology, Mathematical, Language):

• Ability to deliver information in a clear and effective manner
• Ability to use computers and recreation software
• Preference will be given to applicants with experience using RecTrac software
• Must be proficient in Microsoft Office and Excel
• Basic mathematical skills required
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

• Must be at least 18 years of age
• At least two (2) years related experience preferred

Physical Requirements/Work Environment:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally required to stand, walk, sit and climb or balance
• Tolerate a moderate to high noise level at times
• Frequently required to use hands to handle or feel objects, tools or controls
• Must be able to lift and/or move up to 25 pounds

Required Certificates/Licenses/Registrations:

• None