Purpose: to create 100% guest satisfaction for cleaning linens and restocking closets and storage areas

Areas of Responsibility:

Creates 100% guest satisfaction by providing Canad Certified Four Star Service and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide genuine hospitality

Maintains the cleanliness of the hotel’s linen supply

• Sorts laundry prior to washing
• Pulls damaged and/or stained linen prior to loading the washing
• Loads washers and dryers to recommended weights
• Saves energy by setting dryers for proper heating and cooling times
• Uses equipment and chemicals in accordance with hotel’s safety procedures
• Informs supervisor of any equipment failures or supply shortage
• Presses linens
• Folds linens and uniforms and stores properly
• All other duties as required

Adheres to hotel policies and procedures

• Attends work on time as scheduled
• Follows safety and security rules and procedures

Success Factors:

Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.

Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively... Clarify and provide information so that co-workers, customers, and suppliers understand and can take action.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grand Forks, ND 58201: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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