Principal Objectives of the Leasing Agent

Property Management: The Leasing Consultant initiates and coordinates all phases of apartment leasing. The primary objective is to assist the Property Manager in generating satisfactory cash flow, compliance with any regulated affordable housing program, positive resident relations and optimal resident retention.

Client Service: The Leasing Agent is responsible for ensuring the delivery of excellent client service.

Requirements for the Leasing Agent

Education/Training

• College diploma preferred; high school diploma or equivalent combination of education required.
• Valid Driver’s License
• Reliable private transportation

Experience/Skills

• Minimum two years of progressively responsible sales related experience
• Demonstrated excellence in producing promotional materials
• Ability to meet the public with courtesy, tact and poise
• Computer skills sufficient to enter daily operations data into the computer
• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations

Special Requirements

• Positive attitude and customer service focus
• Sales, leasing, and marketing ability
• Experience in social media and technology
• Ability to operate basic office equipment
• Skills in time management, organization, problem solving, and judgment
• Keen attention to detail and accuracy
• Strong written and verbal communication skills
• Flexibility to work weekends, overtime, and in cases of emergency
• Stress tolerance in a fast-paced environment
• Ability to lift up to 20 pounds

Essential Functions for the Leasing Agent

• Performs all functions related to residency inquiries including telephone and in-person inquiries and maintaining records of the inquiries.
• Conducts apartment and general property tours, takes telephone inquiries, greets future residents, takes applications and deposits while verifying information, and follow-up of all future residents.
• Furnishes and explains written material and applications to prospective residents.
• If applicable, completes all necessary resident documentation for regulated affordable housing programs.
• Screens, interviews, and notifies applicants of their acceptance or denial as residents in accordance with company procedures, Equal Housing Opportunity (EHO) requirements and any applicable program regulations.
• Conducts marketing surveys and makes marketing recommendations based on an analysis of the surveys.
• Assists with composing flyers and other media material for use in promoting residency.
• Assists with creating and developing promotional ideas and materials.
• Assists the Property Manager in maintaining all aspects of property operations. The PM will generally assign primary areas of responsibility (which may change over time), to ensure that the Leasing Consultant receives continual training in each aspect of operating the property.
• Ensures the office, business center, clubhouse, models, target apartments and market ready apartments are in perfect condition. Cleans, vacuums and dusts as needed. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Makes community contacts with employers, real estate agencies, and others as part of the corporate and community outreach program.
• Accepts checks, money orders and certified checks for daily deposits.
• Reports any property loss or liability-related incidents to the appropriate parties in a timely fashion.
• Reports any work-related injuries to the appropriate parties in a timely fashion.
• Complies with all local, state and federal regulations as well as all company policies and procedures
• Other duties as assigned by supervisor.

Other Expectations

Dress Code: Professional

Contacts/Liaisons: The Leasing Consultant will regularly communicate with all necessary HGPS employees, outside vendors and other individuals as deemed necessary to fulfill the responsibilities of the position.