Position Description:
Quality Representatives utilize their knowledge and skills as a professional transcriptionist to contribute to the oversight of the legal transcription quality management program. Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review, feedback delivery and transcriptionist support.

Key Responsibilities
Provide transcriptionist support post-scheduling through job completion.
Conduct quality assessments of transcriptionists' work product.
Prepare and deliver feedback for transcriptionist and reporter review.
Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
Follow established processes and service-level agreements.
Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
Work within established production levels for various tasks.
Track and report information as requested.
Provide special task transcription support as assigned and in accordance with business needs.

Skills and Competencies
Ability to proofread and edit documents effectively and efficiently.
Working familiarity with legal proceeding transcripts.
Able to manage simultaneous use of software applications.
Able to provide feedback and guidance in an effective and constructive manner.
Proficient in professional use of MS Office applications.
Advanced typing speed of 60+ WPM.
Superior written communication skills.
Advanced English language skills including grammar, punctuation, and spelling.
Support-service oriented with strong interpersonal skills.
Dedicated professionalism with the ability to respond promptly and accurately.
Ability to retain details and process work accordingly.
Able to work independently in strict alignment with a team.
Excellent hearing and ability to easily discern details and speakers within audio recordings.

Job Advertisement: In addition to the nation's premiere transcription company in the insurance industry, Allegis facilitates all digital reporting legal transcription for our parent company, Veritext Legal Solutions. Over the past 25+ years, we have served well established and sizable clients, and lead the industry in deposition services. We are growing our team of quality experts growing to meet the demands of new business , and are looking for a dedicated professional who takes pride in their attention to detail and ability to apply fair and consistent judgement.

Job Type: Full-time

Schedule:

• Self-determined schedule

Work Location: Remote

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