Basic Job Purpose/Function:
Provides customer service and technical support to students, staff and faculty at the library public service and student help desk. Facilitates the borrowing and lending of materials within resource sharing. Collaborates with the Dean in organizing and directing the activities of student employees. Responds to a wide variety of user needs ranging from providing research assistance to billing and mediating charges. May be responsible for opening and closing library, supervising part time student employees, securing library facilities, running reports, assisting in monitoring budgets; and actively contributing to department/program planning, goal-setting, and performance.

Essential Duties:

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  Provides customer service to students, faculty, staff and community members using the library.
• Performs all duties necessary to open, close, and secure the library facility.
• Responsible for the daily check-in, processing and filing of the circulating and course reserve collection.
• Provides information and assistance in the use of student printing system, photocopy equipment, lab computers, electronic equipment, and staff office equipment; contacts internal or external sources for maintenance as needed.
• Responds to public service situations in the library with minimum guidance and direction. Works independently and takes initiative to ensure that the library runs smoothly and patrons are supported.
• Operates the Online Computer Library Center (OCLC) and regional database to respond to user requests for resource sharing. Develops and maintains partnerships with resource sharing departments throughout the nation to meet the educational needs of library patrons.
• Handles resource sharing processes including the submission of requests into or out of the national database. Solves problems, requests loan extensions, bills and mediates charges for patrons for patrons of a large multi-state consortium of libraries through a collective database.
• Performs initial search of appropriate websites and databases to verify and locate resources before initiating a formal borrowing request. Creates and submits specialized requests when materials cannot be located through the web or subscription databases. Receives and transmits requests; uses integrated library software to track materials.
• Supports quality and copyright control for resource sharing transactions; performs daily maintenance of various resource sharing software applications; updates resource sharing records using consortial software. Creates and manages resource sharing statistics and related reports using the library’s integrated system and other software.
• Assists in the training and coordination of federal work study student employees in public services and the student help desk. Assists in maintaining and editing training materials for staff and students.
• Assists in resolving student account issues and refers to appropriate campus resources.
• Works with Dean to develop and review annual and term schedules for full time and part-time staffing of multiple service points.
• Tracks grant applications and awards for foundation and state grant opportunities for faculty involved in Open Educational Resources and Textbook Affordability initiatives.
• Organizes and maintains departmental electronic files and shared drives. Runs reports on program data and student information via Cognos and CX.
• Maintains strict confidentiality of patron records, student records and other personal information related to areas of responsibility.

• Assists the Dean with library program development and planning.
• Assists with the marketing and promotion of library services.
• Schedules meetings and rooms, prepares meeting agendas, and takes notes during library meetings.
• Develops, reviews, and recommends office policies and procedures. Prepares procedural manuals, forms, and other related materials.
• May attend professional meetings, workshops or classes in areas of responsibility.
• Compiles and organizes data collection for accreditation. Acts as a liaison between department and the Analytics and Institutional Research (AIR) Office in building reports and gathering data.
• Assists the Dean, Coordinators, and Faculty Librarians with special projects.
• Participates in college wide committees and councils.
• Performs all other related duties as assigned.

Minimum Qualifications:

• 
  Associate’s degree
• Three (3) years of relevant library experience
• Intermediate experience with Microsoft Word, Excel, and Outlook
• Intermediate knowledge of library databases, integrated library systems, and internet search techniques.
• Experience working with diverse backgrounds of the college’s community, students and employees; demonstrated commitment to promoting access and diversity. At the college’s discretion, additional education/experience may be substituted for experience/education on a year-for-year basis.

• Experience working in higher education
• Bilingual oral and written skills with fluency in English and other language that meets community needs.

Knowledge, Skills, and Abilities (KSAs):

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  Ability to prioritize multiple projects in a high-volume, service- and student-oriented environment while under the pressure to meet deadlines.
• Ability to work autonomously/independently.
• Demonstrated experience and proficiency with Microsoft office software, including experience building Excel-based spreadsheets.
• Intermediate knowledge of library databases, integrated library systems, internet search techniques and technical knowledge of OCLC, NRE and Ariel software.
• Demonstrated experience working in a high-volume professional office setting with complex and sensitive data within student information systems and data management systems.
• Demonstrated discretion, personal integrity, and superior ethics as this position deals with confidential and sensitive information covered under federal FERPA guidelines.
• Excellent customer service skills including the ability to work with diverse student populations.
• Excellent interpersonal and diplomacy skills.
• Excellent oral and written communication skills
• Excellent organizational skills and demonstrated ability to perform detailed work with a high degree of accuracy.
• Knowledge of basic accounting practices to track budget and expenditures.

Salary:
Initial salary placement will be based on years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the applicable Handbook or Collective Bargaining Agreement. Please include all relevant full and part-time experience in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire.

Important Information:
MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.