At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Join the RED community and help enhance the guest experience as a Lobby Creative at the new Radisson RED Minneapolis!

In addition to submitting your resume, feel free to express yourself and show us who you are, and why you are perfect for RED. From poetry, photography, video, music, dance and everything in between - be creative! Apply or email us at IAmRed@RadissonRed.com.

Are you a RED Lobby Creative?

• You are passionate about hospitality, and how we make our customers feel during their experience as our guest
• Prepared to breakdown traditional hotel barriers and keep a positive flow going in the large open space we call “the Hive”
• Eager to help others, both guests and other Creatives
• Ready to bring your true self to work each and every day; being expressive, creative, alive and full of purpose
• Not afraid to roll up your sleeves and help anywhere needed. A customer is curious about where the locals go for fun and inspiration? “I’ve got just the spot to recommend.” Spill on the floor? “Not a problem, I got this!”
• You understand how important a clean and friendly environment is in providing an exceptional guest experience
• Ready to be relevant at all times, inject humor into the day, and merge fun and work in a high-energy community focused on providing exceptional service

Do you embrace individuality and expression? Do you trust others to be bold, exuberant and surprise you? How about a high-five for your fellow Creative on their way home? If so, then we want to hear from you!

To make our HR folks happy… below highlights of few of those typical ‘responsibilities’ and ‘requirements’ you may be used to seeing in other job postings.

Key responsibilities:

Ensures every guest and customer is satisfied by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to resolve the matter effectively and appropriately
• Performs other duties as required to provide the service brand behavior and genuine hospitality

Provides guests with assistance in the lobby during the check-in and check-out processes and throughout their stay

• Greets guest and processes hotel registration
• Assist with reservation inquiries and create reservations
• Keeps current on hotel accommodations, services and area attractions
• Responds to customer inquiries for information
• Arranges for services requested by the guest by working with other departments as appropriate
• Stays current with developments in the hotel by reviewing and updating the communication log

Key requirements:

• Preferred 2+ years experience within the hospitality or restaurant industry
• Creative problem solver and innovator – ability to resolve conflicts with ease
• Natural relationship builder
• Collaborative, confident, energetic, optimistic, flexible, and adaptable
• Passionate about the hospitality industry, RED and the RED experience
• Tech savvy

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.