Lounge Server

Department: Lounge

Reports to: General Manager

Summary

To provide a friendly, attentive and timely service to create an exceptional dining experience for our guests while presenting them with amazing food and drink. Bar servers must simply WOW the guests.

Principal Activities & Responsibilities

• Know our product menu
• Collect money for drinks and food served
• Check identification of customers to verify age
• Clean glasses, utensils, equipment, tables, condiments & section organized
• Greet guests within 30 seconds after the moment they walk in the lounge
• Take beverage and food orders from guests
• Serve wine, mixed drinks, bottled beer and draught beer
• Clean work areas, tables and pre-bus tables
• Answer questions about our food and beverages
• Serve beverage and food items to customers
• Complete opening and closing check-lists
• Perform side work during and after shift
• Ensure guests are satisfied with food and service
• Be prepared to run food from expo to bar or restaurant
• Restock and make sure bar stations are stocked adequately for shifts
• Limit problems related to customers excessive drinking
• Balance cash receipts and turn in properly owed money
• Attends all scheduled meetings
• Notify management any time a guest is not 100% satisfied with their experience

Job Requirements

• Must be the minimum age of 21
• Ability to memorize and learn drink and food recipes and sell our product
• Ability to work under stressful situations
• Ability to read and interpret simple instructions, short correspondence, and memos
• Ability to write simple correspondence.
• Ability to handle money and work on a POS system
• Be willing to follow direction and ask questions for clarification if needed
• Ability to work with Team Members without judgement or criticism.
• Experience in a bar setting is required (beer, liquor and wine knowledge)
• Must be knowledgeable of our products

Level of Authority & Restrictions

• No supervisory authority

Physical & Mental Demands

• Must be able to lift at least 75 pounds
• Must be able to frequently stoop, kneel, crouch, crawl, talk and hear
• Must be able to stand for extended periods of times

Working Conditions & Environment

• Must be able to handle high volume
• Must be able to maintain a high level of sanitation/cleanliness in area
• Is required to work all shifts, weekends, holidays and special events as needed

Mandatory Requirements

• Must obtain MAST and food workers permit
• Must have employment eligibility in the U.S.
• Must be able to read recipe book and follow instructions
• Maintain a clean uniform