Personal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking

The Mail & Imaging Workforce Supervisor will be responsible for managing daily Mail & Imaging operations while overseeing staff. This includes, but is not limited to, working closely with the staff to complete the department’s shared goals, have an awareness of job responsibilities, and daily tasks.

Job Responsibilities:

• Take appropriate action to resolve performance or procedural issues and properly maintains interim notes.
• Complete performance reviews for direct reports.
• Perform other duties as assigned.
• Continuously monitor and update procedures to provide the best possible service.
• Identify staffing needs and make recommendations to Management. I
• Manage absences and PTO requests.
• Work with Management to promote teamwork across the entire department.
• Ensure the expected customer service levels are met by closely monitoring the daily workflows and SLA’s.
• Ensure staff is following department and company policies and procedures.
• Monitor incoming mail and report any inconsistencies.
• Complete appropriate internal reports and daily production logs including individual employee statistics.
• Create and provide Management with the necessary schedules concerning assigned responsibilities. Develop a strong understanding of the entire department’s business processes
• Provide support, training and mentoring for staff in a positive manner.
• Oversee the daily operation of the department by working closely with Mail & Imaging Supervisor(s) and staff in all offices

Job Requirements:

• Strong organizational skills required. Strong attention to detail required.
• Strong interpersonal skills required. Ability to focus on solutions. Effective verbal and written communication skills required.
• High school diploma or GED; College degree is a plus.
• Forward thinking.
• Experience in a Document Management or Mail Processing Environment strongly preferred.
• Management experience is preferred.
• Knowledge with Microsoft Office Products.
• Strong organizational skills required.
• Strong interpersonal skills required.
• Effective verbal and written communication skills required.
• Self-motivated and demonstrates initiative.
• Strong attention to detail required.
• Ability to focus on solutions.

Job Type: Full-time

Pay: $45,300.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• This position requires you to work in the West Trenton, NJ office 4 days per week with the opportunity to work remote 1 day per week. Is this OK with you?

Experience:

• Supervisor: 2 years (Required)

Work Location: In person

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