Maintenance and Cleaning Vending Technician – Phoenix, AZ area - Full-time

$24.50 / hour

Weekend and holiday work may be required, though this position has general work days of Mon - Fri.

BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Seeking a self-motivated individual for a full-time Maintenance and Cleaning Vending Technician position. This position will work a defined schedule at locations within an assigned route radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs, and locker systems. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions. Daily local travel.

KEY RESPONSIBILITIES

• Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Locker Systems (where applicable).
• Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is always available for customers.
• Develop and maintain strong relationships with key stakeholders
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Maintain database to record tasks, equipment meter readings, and service history of equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning supplies.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Responsibility for P&L, with the expectation to deliver excellent results vs. annual plans.
• Other duties as assigned by management.

EXPERIENCE

• Minimum 3 years of field based product support experience (route) preferred
• Minimum 3 years in a customer service role required.
• Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes repair training on all equipment.

EDUCATION

• Technical Degree or similar preferred

CERTIFICATIONS/LICENSES

• Valid driver's license

PHYSICAL REQUIREMENTS

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

Experience

• Minimum 3 years of Customer Service experience

• Mechanical and diagnostic aptitude, including root-cause analysis
• Minimum 3 years of field based product support experience (route) preferred • Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis. • Demonstrate strong business acumen as defined by a proven track record of success in an operational environment Repair experience needed

Education

• Technical/other training or better

Licenses & Certifications

• Drivers License

Skills

• Reporting
• Cleaning
• Driving
• Time Management
• Prioritizing
• Customer Service
• Flexibility
• Communication

• Troubleshooting

Behaviors

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals