As the Maintenance Specialist, you may look forward to:

• Answering calls from owners and guests in regards to maintenance issues in the rental property
• Providing professional and courteous customer service to owners, guests and vendors via phone, email, and face to face meetings
• Working with owners and guests on issues and resolutions when applicable
• Working in multiple computer systems simultaneously, including but not limited to: property management software, Outlook, and smart home technology sites
• Communicating with other departments
• Maintaining maintenance programs
• Obeys all applicable Federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Being available to work weekends

You are a person that (required skills):

• Has knowledge of Excel, Word, Outlook, and property management software
• Has a High School Diploma or equivalent
• Has at least 1 year experience in vacation rentals or related field, but not required
• Has time management skills
• Is a team player
• Is efficient in communicating

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)