Maine Revenue Services

Management Analyst I

CODE: 0392 PAY GRADE: 21 - $41,038.40 - $55,224.00/Annually

OPEN FOR RECRUITMENT: March 20, 2023

CLOSES: April 3, 2023

Job Description:

This position involves the review, examination, and evaluation of organizational structures, administrative policies, and management systems within Maine Revenue Services (MRS). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in organizational structures, programs, policies, procedures, or practices in administrative, financial, records, and information management systems. Work may include overseeing, monitoring, and assigning work to employees.

Work is performed under limited supervision.

Typical Duties:

• Responsibilities include examining tax related documents, discovering taxes that are due, resolving tax return problems, and responding to taxpayer questions or concerns. Corrects tax returns and payments that have suspended in Maine Revenue Integrated Tax System (MERITS) and/or State Tax Administration & Revenue System (STARS) by analyzing, correcting problems, and responding to correspondence.
• Provide customer service via phone and email to taxpayers and internal MRS staff.
• Function as a contact person for all MRS, OPC systems and STARS support issues for the OPC. Manage ticketing application and follow through to completion.
• Responsible for researching and correcting problem batches that have failed automated processing through TRIPS; will work with the MRS TRIPS Tech Team to ensure that resolution is achieved.
• This position is expected to make independent decisions concerning the processes to be followed, determining the priority and order in which to complete tasks, the appropriateness of the information to be processed and the actions to be taken utilizing MRS systems. The person in this position is required to interpret the laws, rules, and policies of Maine Revenue Services in the conduct of their job.
• Conducts management reviews of unit organization, operations, information flow, integrated production methods, and inventory control to identify work problems, program deficiencies, and resource waste.
• Develops and recommends implementation of new systems, procedures, or organizational changes to improve unit/program efficiency and effectiveness.
• Develops and updates manuals to outline performance methods and organizational policies.
• Assist with technical problems/issues within Operations Processing Center (OPC). This responsibility will require the ability to effectively determine facts, detect errors and irregularities, and take appropriate actions in accordance with established procedures.

Minimum Qualifications:

Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Please note: All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check. In order to be selected for a position, an applicant must have filed all his or her Maine returns and paid all Maine tax liabilities.

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

Benefits:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Tuition Reimbursement (including reimbursement for CPA exam) – MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Continuing Professional Training – MRS is committed to providing ongoing professional training and development opportunities to our employees.
• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.