Manager, Application Services Job at Fairview Health Services
Overview:
This a full-time, day shift hybrid position. Are you interested in benefits? We offer medical, dental, and vision coverage along with PTO and 403B!
Responsibilities/Job Description:
Fairview Health Services is hiring a
Manager of Application Services for the Primary Care team! The Manager handles delivery, maintenance and support of technology solutions that enable Fairview Health Services to deliver outstanding patient care, extraordinary patient experiences and efficient business processes. This role provides input into and delivering on solutions to business problems in partnership with their leaders, business relationship managers and architecture. Manager role will focus on our Primary Care and ancillary services in support of the Epic EMR and other integrated applications.
This a full-time, day shift hybrid position. Are you interested in benefits? We offer medical, dental, and vision coverage along with PTO and 403B!
Responsibilities/Job Description:
- Collaborate with the business to understand business needs and market trends. Partner with architecture and leadership on design of a supporting technology strategy (including a multi-year road map) that aligns with architectural design, plan and standards. Provide cost and feasibility analysis to support and gain strategy approval. Implement and drive strategy. Oversee application health and create an application roadmap.
- Develop understanding of the technology solutions and how they span and interact with the specific viewpoints of the individual areas of the business. Solutions should be developed to enhance the whole while allowing for needed variation.
- Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Collaborates on existing workflows and opportunities for improvements. Understand how applications/assets drive and support the business. Establish and maintain productive working relationships with business partners and project teams.
- Oversees and runs all systems ensuring design, content and definitions integrate to support organizational expectations and objectives. Ensure the team partners to maintain requirements and goals to drive optimal solutions.
- Complete application health assessments. Improve the health of system assets by planning enhancements/upgrades to improve performance and reliability. Track standards exceptions to ensure they are addressed in a planned and timely manner.
- Provide direction and day-to-day leadership to a team of employees. Develop and maintain an organization of highly skilled people through effective hiring, coaching and performance/talent management processes. Influence and implement a strategy based on business need, scope of work, cost, and skill requirements. Promote a team environment where resources are empowered and accountable.
- Ensure compliance with organizational standards, practices and methodologies. Participate in the continuous improvement of methodologies, practices and standards. Hold teams accountable for following and implementing Software Development Life Cycle (SDLC) methodology, ITIL and quality management framework for projects. Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides.
- Ensure work adheres to standards and specifications (including peer reviews). Create and properly archive all project related documentation.
- Ensure all changes are unit tested prior to being released to the quality assurance team. Resolve all unit test issues in a timely manner. Assist QA in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables.
- Evaluate and lead root-cause analysis for production issues and system failures; define corrective action and improvements to prevent recurrence. Provide implementation/production support.
- Define, track and measure overall department performance and metrics. Complete and distribute reports, models, status updates, statistics, etc., to technology leadership. Provide proper communication with leadership for issues/problems.
- Lead team that ensures timely execution of projects. Provide oversight to ensure program/project alignment to analysis strategy, standards, policies, tools and procedures. Apply appropriate analysis principles and standards during project analysis, design and implementation phases.
- Apply demand management planning methodology to forecast, plan and handle the demand for resources, products and services. Prioritize so that the highest priority work is delivered first.
- Proactively lead through organizational change to help employees transition from current state to future state and to achieve the required business results. Lead by example and model positive behaviors.
- Participate in annual budget and planning process for assigned organization, technical assets and related projects. Prioritization and planning to meet and enhance the annual investment budget. Collaborate with teams across the business and with vendor partners to accurately estimate work effort and associated costs. Handle to the yearly department budget.
- Responsible for handling the interactions with suppliers of hardware, software, and service including identifying potential solutions, problem management, as well as helping with contracts.
- Plan and prioritize software/solution releases within planned release schedules based on enterprise business strategy, business and technology need, and impact while assuring appropriate scope, size and impact of releases to end users. Plan all design, development and testing work to ensure the pre-determined release schedule is met.
Education
- Bachelor’s degree in technology or an equivalent combination of experience, education and training required. Advanced degree preferred.
Experience
- 5-7 years of IT application experience
- Leadership experience with increasing levels of accountability
- Strong leadership, coaching and mentoring skills
- Excellent oral, written, and interpersonal communication and presentation skills
- Ability to work with a range of technical staff, operational partners and architects to develop joint solutions
- Ability to facilitate problem solving among groups with varying needs and priorities
- Excellent analytical skills
- Ability to multi-task and prioritize work
Preferred Experience
- Experience within the Healthcare Industry
- Skills in strategic and critical thinking, and relationship building
- Knowledge of applicable laws, guidelines and regulations that relate to HIT
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