Manager, Group Sales Job at NYCFC
JOB TITLE: Manager, Group Sales
DEPARTMENT: Ticketing
REPORTING TO: Senior Manager, Ticket Sales
LOCATION: New York, NY
POSITION OVERVIEW:
The Manager of Group Sales is responsible for all facets of training and daily management of the Group Sales representatives, which includes generating and maximizing revenue with a focus on Group Ticket Plans.
This position will be required to hire, train, mentor and develop a team of Group Sales focused representatives while creating and implanting group sales initiatives to reach sales goals. This person will also be required to research new sales opportunities, as well as work with the Senior Manager of Ticket Sales to plan, organize and implement group sales strategies throughout the season.
WHAT YOU'LL DO:
DEPARTMENT: Ticketing
REPORTING TO: Senior Manager, Ticket Sales
LOCATION: New York, NY
POSITION OVERVIEW:
The Manager of Group Sales is responsible for all facets of training and daily management of the Group Sales representatives, which includes generating and maximizing revenue with a focus on Group Ticket Plans.
This position will be required to hire, train, mentor and develop a team of Group Sales focused representatives while creating and implanting group sales initiatives to reach sales goals. This person will also be required to research new sales opportunities, as well as work with the Senior Manager of Ticket Sales to plan, organize and implement group sales strategies throughout the season.
WHAT YOU'LL DO:
- Lead and manage the group sales team to reach and exceed daily, weekly, monthly and overall ticket sales and revenue goals.
- Manage, mentor, coach and train group focused sales executives to hone their skills and tactics to sell effectively and efficiently sell group tickets.
- Motivate and inspire the group sales team to achieve individual and team goals.
- Oversee group sales representatives and ensure that reps are on track to hit individual match and season long goals.
- Pull daily, weekly, and monthly activity reports to ensure the staff is achieving expectations and implementing plans of action for those in need.
- Oversee and drive volume of outbound phone calls, face to face appointments and reporting of sales results for the group sales team.
- Hold weekly 1 on 1 meetings with group sales focused executives to ensure they are on pace according to their plan and to ensure growth and constant feedback for the staff.
- Create group sales initiatives and contests for the sales staff to drive sales performance during key points throughout the year.
- Develop a consistent ticket sales training plan and maintains a pipeline to recruit sales talent when necessary.
- Join business development executives on sales calls and appointments to instruct on and assist with the sales process where applicable.
- Serve as a key part of the ticketing leadership team.
- Assist in the management of game day responsibilities of the sales department.
- Foster a relationship with local organizations to develop new group sales opportunities.
- Assist in design of group sales collateral and flyers.
- Research and determine beneficial events for group sales executives to attend in order to generate new sales opportunities.
- Work with Business Intelligence department to manage customer database (CRM) in order to generate ticket leads.
- Meet or exceed group sales goals assigned by the Vice President of Ticket Sales & Service and Director of Ticket Sales.
- Other duties as determined by the Ticketing Leadership team.
WHO YOU ARE:
- Bachelor’s degree required.
- 3-5 years of ticket sales experience (sports industry preferred).
- Preferably 1-year leadership experience.
- Proven record of achieving goals working in a team-oriented environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation and instincts.
- Working knowledge of generally accepted standards of customer service and problem resolution.
- Strong computer skills, organizational skills, and detail oriented.
- Creative, enthusiastic, excellent interpersonal skills required.
- Demonstrated ability to be detail oriented, organized, and a proven ability to follow through on all tasks.
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
- Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
- New York City Football Club requires a COVID-19 vaccination as a condition of employment, subject to exception under applicable law
COMPENSATION:
This exempt position has an estimated annual base salary range of $55,000 to $65,000. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHAT WE OFFER:
- Excellent health, dental & vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal & paternal leave
- Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
- Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
- Four complementary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City Football Club (NYCFC), we are on a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs for the last seven consecutive seasons, winning the MLS Cup in 2021. Games are broadcast through MLS Season Pass, the unprecedented subscription service from Apple and Major League Soccer that will have every match of the MLS regular season, Audi MLS Cup Playoffs and Leagues Cup all in one place and with no blackouts. NYCFC’s combined 3.3 million social media following across Facebook, Instagram, TikTok and Twitter is the second-highest among MLS clubs. For more information, please visit: https://www.nycfc.com/.
New York City Football Club is also one of 11 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK, Espérance Sportive Troyes AC and Palermo FC among its sister clubs.
New York City Football Club is also one of 11 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK, Espérance Sportive Troyes AC and Palermo FC among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.