Manager, Inside Sales Job at Pennex Aluminum Company
Job Title: Inside Sales Manager Department: Sales
Reports To: Vice President, Sales Location: Leetonia, OH
Who We Are: Founded nearly half a century ago, Pennex Aluminum continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we’re proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.
But it’s not just what we do that sets us apart, it’s how we do it. Safety. Respect. Integrity. Drive. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.
If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex Aluminum may be the perfect place for you to grow your career. To learn more, please visit PennexAluminum.com or check out other opportunities within the Metal Exchange Corporation family of companies at MetalExchangeCorp.com.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages and direct Inside Sales staff personnel located in three Pennex facilities. Track employee performance against established goals and objectives in preparation of yearly performance review and feedback sessions.
Lead and motivate Inside Sales staff to achieve annual goals and objectives, KRA’s and other metrics established by and in conjunction with management.
Set and track inside sales metrics that are critical to goals and objectives, KRA’s and goal of “Delighting the Customer”.
Prepare monthly reports on sales metrics, KRA’s and goals and objectives.
Adjust customer pricing on monthly, quarterly and as needed basis.
Ensure quotes, sales orders, sales order acknowledgements, work orders, production and shipment holds, claims, invoices and other administrative procedures are completed in a timely and professional manner.
Develops, maintains, revises department standard operating procedures (SOP’s) as needed in conformance with IATF and ISO standards.
Coordinate and facilitate communication between inside sales department and other departments in the organization to achieve customer satisfaction goals and on-time delivery performance.
Work directly with production management to ensure scheduling requirements meet customer delivery requirements.
Support Business Development Managers and Regional Sales Managers in developing new customers, assists in new customer set-up and new customer launch activities.
The Inside Sales Manager is an expert in the EPICS production program and is responsible for the maintenance and upkeep of the data, training of individuals using the program and integration of the program into the new ERP system.
Supports the Inside Sales Representatives, Quote Launch Managers and Customer Service Specialists in the performance of their duties.
Performs other duties as assigned.
Ideal Candidate Will Have:
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University degree and five plus (5+) years of related experience in positions of increasing responsibility.
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A desire to work in a fast-paced, hands-on manufacturing environment
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Highly motivated, self-driven, and eager to learn and apply new skills
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Attentive to details and follows through on assigned tasks and commitments
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Flexible and driven to meet tight deadlines, handle multiple projects and prioritize them appropriately
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Strong organizational skills, and ability to effectively disseminate information in a clear and concise manner
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Must be able to pass pre-employment physical and drug screen
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Must be eligible to work in the United States, visa sponsorships are not available
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Medical, dental and vision insurance
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Disability and life insurance
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401(k) with robust matching contribution
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Generous allotment of paid vacation and paid holidays
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Competitive wages plus performance-based bonus opportunities
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Employee Assistance Program (EAP)
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Ongoing training and professional development
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Opportunity for career growth and advancement
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Relocation package may be available
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Purpose-driven, friendly, open and respectful culture
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Shared core values of safety, respect, integrity and drive
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Employee discount program with hundreds of partner brands
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Up to $5000 tuition reimbursement
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Complimentary coffee bar
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Wellness incentive program
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