Manager, IT Applications Job at Health Care District of Palm Beach County
Health Care District of Palm Beach County West Palm Beach, FL 33401
Overview:
Experience:
Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This position manages and coordinates all clinical, financial and administrative application support resources and ensures that application implementations, maintenance, problem identification, quality control (features/functions) and resolutions are compliant with documented expectations. Delivering quality solutions including, but not limited to, the implementation and support of IT applications.
Responsibilities:
Essential Functions:
Participates in strategic and tactical planning related to applications and recommends solutions based on industry trends and understanding of the organization's workflows and needs.- Provides supervision, management, mentoring and development of Application Analysts. Develops team goals and performance accountability standards with Director of Applications and Business Intelligence.
- Develops systems and metrics to track, monitor and improve departmental performance.
- Works collaboratively within the IT management team to achieve division and organizational goals and objectives by managing human, material, and financial/budgetary needs.
- Performs all supervisory and managerial functions/timekeeping/weekly reporting and performance appraisal reviews appropriately/on-time and efficiently. Provides personnel statuses/updates routinely.
- Manages resources involved in all aspects of analysis, planning, design, build/configuration, testing, implementation, and optimization of organizational information systems. Provides leadership to quality assurance/testing of applications reports/implementation processes prior to customer delivery of any application changes.
- Develops, enforces and maintains application implementation, standards, documentation, policies, and procedures. Provides direct oversight to projects to ensure quality, maintainability and timely delivery of the solution.
- Works with the Project Management Office to manage large scale projects. Provides resources to appropriately manage new implementations while also supporting current applications to maintain business processes efficiently.
- Reviews vendor RFP/RFI/Contracts and recommends IT solutions appropriately. Manages application support vendors and properly escalates any problems with vendor deliverables or relationships.
- Ensures compliance with security policies and practices in accordance with internal and external audit governing bodies. Assists with any IT annual policy and procedural updates (not limited to but including HIPAA, HITECH). Adheres to all District Policies and Procedures.
- Develops an in-depth knowledge of the business operations throughout applicable organizational areas.
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Develops and maintains positive customer relationships with all internal and external customers of the IT department.
- Provides appropriate support/back up resources for the IT Operations, Database, Network and Help Desk areas as required.
- Travels to remote locations on-request appropriately to provide IT management support.
- Provides support for the Help Desk functions, and IT On-Call duties, as needed.
- Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.
Education:
- Bachelor’s Degree in Computer Science, Information Technology, Business Management or related discipline required.
Experience:
- Minimum of 1 year experience in a supervisory role and at least five (5) to seven (7) years’ experience implementing and supporting hardware and software in the health care industry required.
Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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