Manager of Museum Operations
Job Description

Full-time 30-40 hours per week

The Manager of Museum Operations is the leader of an upbeat and high-energy team, driven to provide unsurpassed customer service and remarkable experiences to museum guests and to maintain all day-to-day operational needs.
Operations Team Members play in important role within the organization: interacting with children and adults in our exhibits, Discovery Garden, and countless other experiences the museum offers. The Manager of Museum Operations serves a critical role in providing leadership to Play Specialists, Play Specialist Supervisors, and other museum staff.

- This position reports to the Deputy Director.
Schedule:
Variable. Scheduling is dependent upon the current needs of the museum, however a minimum amount of 30 hours will be maintained.

Major Duties and Expectations:

- Serve as an official representative of KidSenses Children’s INTERACTIVE Museum.

• Maintains a high level of professionalism in performing assigned duties and responsibilities.
• Insures all visitors feel welcome and are provided all information needed for a world class experience
• Solicits feedback from visitors

- Ensures all museum guests have a safe and enjoyable museum experience.

• Enforces all museum rules and safety policies at all times.
• Ensures all exhibit areas are maintained and reports hazards to the Deputy Director and Maintenance staff.

- Perform Routine administrative tasks

• Opens/Closes the cash register and ensures that the cash drawer and deposits are secured in the safe.
• Creates a balanced monthly schedule for museum staff and generates time sheets for the office manager
• Reviews applications, performs interviews, and hires museum staff and volunteers

- Works closely with the Office Manager to maintain bookings

• Maintains an open dialog with the Office Manager to ensure adequate staffing is available and to avoid double bookings

- Provides direct supervision to museum staff

• Facilitates staff and Volunteer orientation/training sessions o Maintains clear communications with all staff on policies, procedures, museum goings-on, etc.
• Ensuring that the behavior of museum staff adheres to the code of conduct and ethics.

- Ensures the museum is clean, organized, stocked, and functional at all times.

• Monitors exhibit spaces to insure their functionality and cleanliness and rectifies unsatisfactory conditions in a timely fashion.
• Monitors supply of and purchases all museum cleaning/janitorial supplies.
• Organizes the janitorial supplies, exhibit supplies, and toy cage in the mechanical room.

- Maintains an organized record of all upcoming field trips, birthday parties, special events, and programs

• Making confirmation calls to field trip organization to confirm attendance and scheduling
• Setting up and cleaning museum spaces to be utilized by other organizations/special events

- Designs, leads, and trains staff on interactive in-house experiences for visitors o Leads Random Acts of Play experiences throughout each day

• Assists with special event hands-on programming
• Rotates weekly AGC’s and monthly RING, and FAM displays

- Assists with the management of the museum gift shop.

• Performs Gift Shop inventory in conjunction with the Deputy Director. o Makes recommendations for gift shop merchandise. o Re-stocks the museum gift shop as needed.

The Manager of Museum Operations must be a self-starter, have the ability to work in a noisy fast-paced environment, and work well with children of all ages. A minimum of one year of managerial experience is not required, but greatly preferred.

Job Types: Full-time, Part-time

Pay: $24,960.00 - $30,160.00 per year

Ability to commute/relocate:

• Rutherfordton, NC 28139: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• certification or licensure related to this position (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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