Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

This position will have a hybrid remote work and in-person arrangement with a preference for the candidate being local to the Oakton, VA headquarters, and we are also considering candidates located in the other regions where we have offices: Wilmington, DE; Fayetteville, NC; Clearfield, UT; and Clearwater, FL.

Responsible for evaluation organizationally of all rehabilitation services and validation of programmatic outcomes. Establishes systems level research data collection methods, program evaluation, and aggregate organizational level outcome reporting. Coordinates, plans, develops, conducts, monitors, and analyzes programs and research projects to include interpreting results, developing key evaluation metrics, data collection plans, recommending technology-based solutions, formulates and monitors long-range research objectives and priorities; reviews, analyzes, and evaluates the impact of legislation, regulations, and policies affecting current programs. Participates in proposal writing, outcome development and coordination of external funding applications for program development.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide lead writing, technical research and outcome data/narratives for program development, accreditation, and program impact communication.
• Create monthly, quarterly, and annual reports as necessary, summarizing the totality of the organization's outcome data across all existing metrics; work with the development team to produce high quality impact reports for internal and external stakeholders.
• Coordinate each region’s outcome and evaluation activities across multiple platforms and settings, while simultaneously promoting conformity and consistency among all collected data and existing survey instruments.
• Design, modify, and oversee the administration of data collection instruments, such as surveys and questionnaires, as well as focus groups and interviews; create or amend existing tools to better align with desired program outcomes in collaboration with the regions.
• Measure and report data to support programs maintaining the highest level of accreditation possible. Ensure that quality systems and outcome reporting are maintained and actively managed.

Additional Responsibilities

• Technical Advising: Provide technical support and coaching on monitoring and evaluation principles and methods, including tool creation, data collection, data entry, data analysis and interpretation
• Maintain familiarity with continuum of rehabilitation services for individuals with disabilities (Medicaid Waiver, AbilityOne Program, vocational rehabilitation, habilitation, counseling)
• Support corporate objectives as outlined in the strategic plan.
• Complete and/or ensure staff complete in an accurate and timely manner all required evaluation/assessment/survey and outcome reports.
• Performs other duties as requested by supervisor.
• Participates in other training required by funding source(s) and/or ServiceSource. Intermittent travel in all operational regional offices.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in human services, government, or education related field required. Master’s degree preferred.
• Minimal five (5) years’ experience with demonstrated increased management experiences required in human service program design, research, evaluation, data collection/analysis, and/or outcome reporting required.
• Strong interpersonal, communication, technical writing is required.
• Ability to synthesize complex concepts, outcome data and translate their meaning into marketing and communications content required.
• Coursework or relevant field experience in statistics (prior use of Excel statistics add on package or SPSS and SAS) required.
• Intermediate to advanced technical skills in Microsoft products – Excel, Word, Outlook, PowerPoint required.
• Excellent organizational and writing skills, solid verbal communications required.
• Familiarity with human services, programs, and services to individuals with disabilities, low income, youth, veterans and/or seniors preferred.

Knowledge, Skills, and Abilities

• Intellectually curious problem solver.
• A well organized and self-directed individual who is a team player.
• Ability to work across multiple departments, programs, organizational levels, regions, and diverse populations.
• Ability to read, analyze, and interpret the most complex documents and communicate complex data in layman’s terms.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to make effective and persuasive presentations on complex topics to top management, external stakeholders, public groups, and/or the Board.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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