Marketing and Customer Experience Specialist

Summit Management is a locally owned and operated Property Management and Development company based in Stillwater, Minnesota. We offer our employees a competitive salary and fantastic benefits; paid time off, health and dental benefits, retirement plan, great work environment, and a passion for investing in our teams.

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our experiences in all stages. You will be tracking all points of customer engagement, addressing queries, and identifying ways to improve. This person is also verse in some aspects of marketing including reputation management, social media, analytics and email campaigns. Someone who is willing to expand their knowledge base of marketing, be a team player, and is a self-starter.

Summit Management is known for the great care we take with residents and employees alike. We are consistently growing and looking for strong candidates to be a part of the Summit Management family! We love coming to work each day and making a difference.

If that sounds like you, please read further about the qualification for this position. We look forward to hearing from you.

Primary duties

• Tracking customer experiences across online and offline channels, devices and touch points
• Collaborating with team members to enhance customer services and brand awareness
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries and reviews in a timely and effective manner on all channels; phone, email, social media, listings or chat applications
• Analyzing customer feedback and preparing reports for improvement
• Perform customer research to discover other ways of reaching our target markets
• Coordinate with internal departments to respond quickly to customer needs, requests and problems
• Placing and tracking of online advertising across multiple sites for listings
• Writing copy, posting, renewing, and updating online ads
• Improve our social media accounts and assist in scheduling posts by working with the rest of the marketing team on building content and engagement through posts and stories
• Build our Social media audience and work on new ways to reach current and future residents
• Read and analyze data from Google Analytics
• Build email campaigns for automation of various consumer tracks and research platforms for execution
• Dedicate time to travel to sites for review and understanding to improve and increase marketing needs as well as customer experiences
• Responsible for reputation management for the corporate and property brands
• Improve brand awareness, relevance and reputation
• Increase development of Summit’s corporate and property brands to enhance the value of our portfolio and to ensure consistency across the portfolio
• Build a knowledge base of the company and properties
• Assist in various duties as needed

Qualifications

• Experience with Microsoft Office applications and can proficiently work on a mac
• Experience with Canva and Hootsuite
• Business or marketing-related degree or equivalent professional qualification
• Direct experience with social media management
• Experience with email automation campaigns and URL tracking
• Experience with Google Analytics
• Quality verbal communication and written communication (web, email, letters)
• Excellent organizational skills
• Ability to set and meet deadlines, prioritize and manage several projects at one time
• Ability and desire to work collaboratively with others to accomplish goals
• Ability to work in a fast-paced environment and be flexible
• Goes above and beyond in their position
• Motivated, energetic, self-starter
• Creative thinker with new ideas
• Flexible of schedule and willing to travel

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Marketing: 2 years (Preferred)
• Social Media Management: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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