We are looking for a talented Medicaid Specialist to join our Team!

About Pathway to Living, a Waterton company

There’s a lot to be said about having purpose in your work. At Pathway to Living, not only will you find meaningful work, but you’ll enjoy a sense of community and joy. We are committed to leading a movement to change the way people think about aging and senior living. We help older adults fulfill dreams and accomplish goals – every day. We challenge the status quo, celebrate our communities, and embrace our Viva! Culture, which simply put, means long live! With over 40 communities across several states, we seek exceptional team members who believe that relationships matter and quality service and care are the ultimate priority.

How you will help us on our mission and inspire others:

• Achieve community occupancy and sales objectives.
• Back new inquiries immediately (phone-ins and walk-ins) or within 24 hours (all others). Return all phone calls within 24 hours.
• Greet visitors pleasantly and professionally and present an unambiguously positive image of the community and company as a whole.
• Skillfully guide prospects or their representatives to provide documentation needs.
• Effectively communicate and explain 1) VIVA! and the benefits of life in a Senior Living community; 2) the history of the development of the company; 3) the current residency monthly service fee structure, the application processing policy, and the current resident referral policy; 4) the types of floor plans, the basic features of each type and the availability of units within the community; and 5) the financial criteria required in order to move in, including conducting a pre-qualification on potential residents to ensure they are appropriate and meet the financial guidelines of the community.
• Provide tours and community information, including applications, to prospective residents, their families and other appropriate individuals. Provide prospective residents with a list of documents and all state-mandated information required.
• For pending move-ins, work with respective department resources necessary (if applicable) to complete residency agreements and financial disclosure forms, securing proper signatures, disclosures, and deposits if required. Coordinate move-in dates and apartment assignments for new residents in accordance with open apartments and vacant units. Communicate with and involve appropriate community staff in the decision making process required to determine residency.
• Maintain accurate records to document contact with prospective residents.
• Complete follow up calls to prospective residents and their family members regarding documentation needed for application.
• Attend community outreach events and develop relationships with social workers, discharge planners, physicians, religious institutions and other appropriate referral sources to build relationships with referral sources and generate referrals in accordance with the community’s marketing plan.
• Submit accurate and timely reports to Executive Director and Regional Director of Sales and Marketing.
• Submit timely and accurate Bonus Requests to Executive Director in accordance with the commission policy in effect at the time.
• Coordinate planning, implementation and follow up of move ins to community with Community Team..
• Visit top four competitors annually and update competitive summary 2x/year.
• Develop and maintain resident referral program to generate referrals from residents and their families.

Our ideal candidate has the following knowledge, skills, and abilities:

• Must demonstrate empathy and compassion to connect with customers.
• Must be inspired to serve the needs of our customers.
• Must use imagination and creativity to motivate self and others.
• Must maintain confidentiality, especially with respect to resident health and financial information.
• Must be organized and able to multi-task prospective residents applications.
• Familiarity with computer-based software and applications for capturing sales data and word processing, in addition to knowledge of Microsoft Word, Excel, Publisher, email and Internet functions.
• Strong sales skills and ability to market the benefits of the company products and services.
• Understanding and effective implementation of all appropriate fair housing regulations.
• The ability to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
• The Ability to effectively communicate, verbally and in writing, with potential customers, families and the general public.
• The Ability to overcome protests and concerns from potential residents and families considering choosing a Senior Living community.
• Proven ability to effectively process move-in and application.
• Ability to organize time and follow up to track leads for potential customers.
• Ability to work with the geriatric population.
• Must be available to work evenings, weekends and holidays when necessary.

At Pathway to Living, a Waterton company, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Medical, Dental, Vision insurance with HSA and FSA options
• Paid time off + paid company holidays
• Option to get daily pay available
• 401(k) + matching
• Backup child and elder care through partnership with Care.com
• Monthly cell phone stipend (where applicable)
• And so much more!

Ready to join this movement? Please apply today for consideration!

Pathway to Living, a Waterton company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.