This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you'd like. 98point6 employees planning to work in the office will be required to provide proof of their COVID-19 vaccination. Please note that no matter where you are located, working hours for this role will be Monday - Friday from 8:00am - 5:00pm PST.

You will play a key role in providing support for 98point6 patients and physicians. As part of our Clinical Operations team, you will be assisting in the 24/7 nationwide operations of a fast-paced virtual health clinic, while ensuring services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You will be working closely with the Clinical team to ensure a positive patient experience and commitment to results.

• Deliver quality customer service that is consistent with 98point6 policies and procedures
• Assist physicians with patient support tasks such as prior authorizations, prescription refills, ordering and resulting labs, direct patient follow-up regarding care or condition and identifying needed resources
• Adapt and perform effectively in a continuously changing environment and with occasionally difficult situations
• Work closely with Clinical Operations, Clinical Research, Legal, Product and Commercial teams to provide comprehensive support to patients via externally-facing tools and resources
• Help with continuous process improvement projects to ensure support and resources for patients and physicians are met
• Maintain a strong working knowledge of new patient support workflows and product launches

• 3+ years in a fast-paced medical office setting handling a high volume of patient care and administrative work
• 1+ years of experience in a primary care or outpatient clinic setting
• Ability to work flexible hours, including weekends
• Medical assistant certification in Washington required
• Self-motivated with an ability to multitask and adapt to changing business requirements
• Succinct and professional written and verbal communication skills
• Superior attention to detail

The salary range for incoming hires for this position is $49,060-$63,780. At 98point6, compensation decisions are dependent on a variety of factors, including a candidate's experience and scope of responsibility. Our Talent Acquisition team will help you understand how your direct experience will be considered.

Our comprehensive benefits package includes*:

• Health, Dental and Vision Insurance
• 401k matching
• 18 days of PTO + 2 week paid winter holiday closure
• 10 paid company holidays + 2 floating holidays
• 8 days of sick and safe time
• Holistic health and wellness stipend
• Parental leave for both the primary and secondary parent
• Life Insurance + Accidental Death & Dismemberment
• Short-Term Disability and Long-Term Disability
• Employee Assistance Program (EAP)