• 2212346

Medical Assistant-Inflammatory Bowel Disorder Clinic

Requisition 2212346

Your Role:

Supports the licensed healthcare team in performing office examinations and procedures by organizing and managing clinic patient flow, gathering and documenting patient screening data, assist with patient and family education and communication with patient's health care team.

Our medical assistants focus on caring for the Inflammatory Bowel Disorder (IBD) patients both in person as well as telehealth visits. For in-person visits, the Medical Assistants (MA) will pull a patient from the main waiting area to their intake area/office; perform vitals, medication and allergy history, and intake questionnaire. The patient is then placed in a clean exam room. For telemedicine visits the MA will perform the intake questions and ask the patient to convey any vital signs that they are able to provide. This intake is performed up to two days prior to the visit. At the end of the day after patients are seen the MA will perform side tasks that include calling future telemedicine patients to perform intakes, inputting external labs, making new patient binders and calling new patients to update their charts to prepare for their upcoming visits, other tasks may be requested. Training for this role will likely be 4-6 weeks.

$5,000 signing bonus available to eligible new hire for this position.*

• Medical Assistant Sign-On Bonus Eligibility Requirements:

• The sign on bonus is available to full-time Medical Assistants

• This sign on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past two years

Department Summary:

The Inflammatory Bowel Disease Clinic provides health care for patients who present with idiopathic inflammation of the bowel which include Crohn’s Disease and Ulcerative Colitis. Often this occurs with relapsing and remitting course health related problems. The complexity of the patient’s health can range from no organic disease, mild/moderate organic disease, organic disease with functional impairments and severe disease that can be life threatening.

We are located at One Hundred Oaks located about 15 minutes from the VUMC downtown campus. Over 10,000 patient visits a year (30-80 per day) are completed in the clinic by the multidisciplinary team including physicians, providers, pharmacists, social worker, dieticians, and psychologists in addition to our nursing team that includes medical assistants, LPNs, and RNs. We are open Monday-Friday from 8am-5pm and closed on VUMC’s recognized holidays.

Fun Facts about our clinic: We participate in annual fundraising walks honoring our patients, we have a staff sunshine committee to share joy with one another and our goal is always the same, take the best care of our patients as possible!

Clinic Hours:

This clinic is open Monday – Friday; Days. 8:00 a.m. – 5:00 p.m.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click here to learn about our vision of Defining Personalized Care

VUMC Recent Accomplishments:

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
• Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
• The Leapfrog Group: grade "A" in Hospital Safety Score
• National Institutes of Health: among the top 10 grant awardees for medical research in the US
• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
• Nashville Business Journal: Middle Tennessee's healthiest employer
• American Hospital Association: among the 100 "Most Wired" medical systems in the US

KEY RESPONSIBILITIES:

• The responsibilities listed are a general overview of the position and additional duties may be assigned.
• Assists with patient and family education.
• Collects and documents patient screening data for the healthcare team.
• Performs/assists with procedures according to organizational/departmental standards.
• Facilitates identification of resources to meet patient healthcare needs.
• Directs and supports patient flow as well as unit operations by maintaining supplies, equipment and unit environmental standards.

TECHNICAL CAPABILITIES:

CLINICAL COMPETENCIES (NOVICE):- Demonstrates sufficient fundamental proficiency to assist and perform clinical care including but not limited to vital signs, phlebotomy, specimen collection and point of care testing as directed by unit standards.

CLINICAL PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS):- Has limited experience or training working with clinical applications for patient documentation.

ENVIRONMENT OF CARE (NOVICE):- Demonstrates sufficient fundamental proficiency with set up and maintenance of patient exam room, supplies and equipment.

PLANNING & ORGANIZING (FUNDAMENTAL AWARENESS):- Demonstrates ability to anticipate basic resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for own assignments and responsibilities. Appropriately matches equipment, and capital resources to task demands. Prepares and presents clear and accurate status reports on projects and assignments.

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
  

High School Diploma or GED (or equivalent experience) and < 1 year relevant industry.

Preferred Education, Skills, and Experiences:

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) highly desired
• 6 months - 1 year of Medical Assistant experience or the equivalent is preferred
• Medical Assistant experience in an outpatient setting highly desired

Licensure, Certification, and/or Registration (LCR):

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) highly desired

• Additional Qualification Information:
  
  • Medical Assistants must have and maintain a certification from one of the VUMC approved MA programs within 120 days of employment. Vanderbilt endorsed MA certifications: American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), National Association for Health Professionals (NAHP). Others organizations may be considered on a case by case basis.
  
  
  
  Physical Requirements/Strengths needed & Physical Demands:
  
  • Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects.
  
  
  
  Movement
  
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
  • Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
  • Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.
  • Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
  • Occasional: Bimanual Dexterity: Requiring the use of both hands.
  • Frequent: Sitting: Remaining in seated position
  • Frequent: Standing: Remaining on one's feet without moving.
  • Frequent: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  • Continuous: Walking: Moving about on foot.
  
  
  
  Sensory
  
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Continuous: Smell: Ability to detect and identify odors.
  
  
  
  Environmental Conditions
  
  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
  • Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
  
  

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