Primary Function:

The Medical Customer Service Representative position is responsible for managing daily workflow with scheduling and obtaining insurance information, if necessary, providing accurate and complete data input while providing high levels of customer service.

Rotating shifts will be during our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday.

Job Scope and Major Responsibilities:

• Initiate contact to patients / caregivers to coordinate timely delivery of their prescription
• Ensure all new referrals are contacted within program required time frames
• Work in conjunction with assigned Clinical Directors and the Quality Assurance Supervisor to communicate productivity gaps and quality as it pertains to scheduling
• Compile, sort and verify the accuracy of data before it is entered
• Accurately document results into system
• Quickly understand and analyze customer needs
• Transfer schedule calls to Pharmacist upon patient request and ensure documentation is entered into the system
• Initiate contact to patients / caregivers to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Performance Criteria:

Success in this position is defined by timely handling call center hub program queues for scheduling and insurance information needed on a daily basis and the accuracy of scheduling and reporting as well as high levels of customer service.

Required Qualifications:

• Requires 1+ years’ experience of customer interface telephonically or in-person
• Bacheors Degree preferred
• Demonstrate compassion and empathy for patients and/or caregivers
• Extremely customer-focused; positive, professional attitude
• Self-motivated, quick learner, organized and able to multitask
• Ability to speak and write clearly and succinctly and get messages across that have the desired effect
• Detail oriented, understands importance of accuracy and responsiveness.
• Strong computer and internet skills
• Move quickly with a sense of urgency

Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Feasterville-Trevose, PA 19053: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much are you looking to make for this role?
• This is a high call volume environment are you comfortable with that?
• Our hours of operation are from 8 am to 11 pm EST. You will get an 8-hour shift within that time frame. Will that work for you?
• Do you have any upcoming time you would need off?
• Please list three times that you have availability for a virtual interview.
• Please insert your email address below to send the virtual face to face interview details.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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