Medical Device Senior Field Service Technician - North Carolina
Help the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the World
As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are a young company with a long history of revolutionary products. We devise extraordinary solutions that allow patients to lead ordinary lives. We believe the best way to create value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, building last relationships and making it a priority to listen. We are dedicated to anticipating what’s next and get it done. We thrive on contributing and making a difference.
To learn more, visit our website: www.vyaire.com
Watch our video: https://youtu.be/vE6nTH_FElA

The Impact You’ll Make in this Role
As a Senior Field Service Technician, there is opportunity to tap into your curiosity and collaborate with some of the most innovative and a diverse group of people. How will you make an impact? By:

• Providing field services to all Vyaire respiratory customers in a timely manner, including, but not limited to, installations, training, in-servicing, repair, preventative maintenance, calibration and sales support.
• Maintaining an organized, proactive system of territory management, using current management reports and data provided
• Regularly interacting and building positive relationships with customers in all applicable and related business markets
• Promoting and producing the sale of service contracts, new product sales, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
• Maintaining proper and accurate inventory for timely resolution and follow approved policies and procedures for Inventory Controls.
• Providing accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as needed.
• Maintaining company assets (car, tools and inventories) securely and in working order.
• Showing an understanding of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
• Providing outstanding customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.

Your Skills and Expertise
To set up for day to day success, Vyaire is looking for candidates who have the following qualifications:

• Minimum of an Associate Degree or equivalent military experience required and 5+ years of field service work experience.
• Or, 10 + years of work related experience
• Experience with medical device service, preferably with respiratory diagnostics and/or ventilation equipment repair and installation

Additional qualifications that could help lead to success even further include:

• IT experience supporting both proprietary and standard applications with emphasis on hands on experience in Hospital EMR/Integration projects, standard applications, and sophisticated medical equipment.
• Shown experience driving significant improvements with a team and business.
• Willing and able to support and mentor more junior team members
• Consistent record in exceeding operational targets.
• Able to perform duties with minimal administrative errors; demonstrates standard methodologies in operational duties
• Is adaptable to environment with constantly evolving tactical priorities and able to manage workload / time in an optimal fashion with competing priorities.
• Self-starter, ability to perform optimally during times of ambiguity, rapid change and growth; able to make decision in highly sophisticated situations
• Shown ability to grow business through effective lead generation

Essential Function Requirements:

• Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately advise Vyaire Medical’s Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)
• Driving: Valid driver’s license and clean driving history
• Location: Refer to active requisition
• Physical Demand: Must be able to lift a minimum of 35 lbs. without limitations or constraints

Travel: May include up to 80% of the time in territory with about 35% overnight as required
Benefit elections are among the most important choices that we make for ourselves and our family. That is why Vyaire offers a comprehensive benefits package that includes various options to meet the needs of diverse lifestyles and financial situations.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Raleigh, NC, Roanoke, VA
Full time

Job Type: Full-time

Pay: $26.83 - $40.24 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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