Medical Office Call Center Representative Job at Parkview Orthopaedic Group
Parkview Orthopaedic Group is a multi-specialty orthopaedic practice located in the southwest suburbs of Chicago. We are currently seeking several Call Center Representatives. Your role as a call center rep is to schedule appointments for our 21 providers. As the first point of contact for new patients and referring physicians’ offices, your role is critical to the success of the practice.
RESPONSIBILITIES:
- Learn appointment scheduling rules for 21 providers (this requires knowledge of their specialties, office locations, hours and more)
- Schedule appointments in NextGen EMR
- Collect patient demographics, insurance information, and payment information over the phone
- Understand and adhere to HIPAA regulations, as you will be dealing with confidential patient information
- Other duties as assigned
SKILLS:
- Excellent verbal communication skills
- Exceptional computer skills, with Electronic Medical Record (EMR) experience preferred
- The right individual will be personable, courteous, and patient, as they will be the initial point of contact for visitors to our office
- Comfortable being stationary and talking on the phone for the entire 8 hour shift
HOURS:
Full time. Monday through Thursday, 8am – 5pm. Friday, 8am - 4 pm.
LOCATION:
Call Center Representatives may be located in our Palos Heights OR New Lenox office location. Please indicate if you have a preference.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Computer: 1 year (Preferred)
Work Location: In person
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