Florida Heart Associates is recruiting for a Front Desk Customer Service Representative (CSR) to join our team. Bilingual (Spanish speaking) a plus! This is an excellent opportunity to join a stable, growing large cardiology practice that offers opportunities for growth and advancement.

The CSR functions as a first point of contact for patients in our Fort Myers and Cape Coral offices. CSRs must be customer service oriented and portray professionalism, patience and understanding. Front Desk CSRs may require rotation between offices and to the Scheduling Department.

Located in the attractive Southwest Florida Gulf Coast area, Florida Heart Associates operates a modern medical center dedicated to meeting the cardiac needs of Southwest Florida. We perform diagnostic cardiac testing, in addition to peripheral vascular procedures. We also support an in-house cardiac PET imaging system, stress testing, ECHO, and management of arrhythmia equipment.

EDUCATION: High school diploma or equivalent.

EXPERIENCE: Customer service experience required. Medical office experience is preferred but not required.

DUTIES:

• Greet incoming patients and visitors in a prompt, courteous, and helpful manner
• Electronically tags patients in upon arrival through EMR software system
• Answers incoming calls, screens calls, checks and return voice-mails, and transfers calls appropriately and promptly
• Accurately enters patient demographics and updates information in patients’ EMR
• Verify insurance information and updates any changes in EMR when applicable
• Scan patient photo I.D. and insurance card at every visit
• Obtain and ensure that necessary forms and signatures, including new patient packet, HIPAA policy, and patient financial responsibility, are completed
• Appropriately directs patients to the financial counselor when necessary
• Collects patient copays and issue receipts, including past due balance upon check-in
• Posting payments and prepares deposits at the end of the business day
• Directs patient complaints to Supervisor – Patient Account Services when appropriate
• Maintains confidentiality of all patient information; adheres to all HIPAA guidelines/regulations
• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, professionalism, commitment to our community, accountability, and ownership
• This position may require rotation between departments
• This position will require rotation between all office locations

PERFORMANCE REQUIREMENTS:

• Knowledge of customer service
• Knowledge of insurance CMS, HMO, PPO, and managed care insurances
• Ability to read, analyze and interpret patient demographics
• Ability to respond to common inquiries by patients
• Ability to effectively present information to management and employees
• Ability to work under stress, with interruptions and deadlines
• Ability to exercise independent judgment
• Ability self-direct and organize work of self and others
• Ability to interpret federal/state and other regulatory agency’s law and guidelines
• Ability to process verbal information and input this information into the computer system
• Ability to follow complex instructions
• Ability to master basic math skills
• Ability to think logically in following procedures and instructions
• Ability to utilize the FHA information system
• Ability to enter and retrieve data from computer
• Ability to operate modern office business machinery
• Ability to operate phone system with staff, patients, and healthcare providers
• Ability to communicate in a calm and professional manner
• Ability to view data on the FHA information system and in various written formats.
• Ability to communicate on the phone
• Ability to effectively communicate and interact with coworkers, insurance company staff, hospital staff, patients, public, physicians, and clinical staff
• Ability to train staff in an easy to understand manner
• Ability to work well with medical practice staff
• Ability to rotate among FHA facilities as required
• Punctuality, dependability and regular on-site attendance

Florida Heart Associates is an Equal Opportunity Employer and is proud to be a drug and tobacco free organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office
• Private practice

Medical specialties:

• Cardiology

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person

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