JOB DESCRIPTION: Medical Receptionist, non-exempt position

REPORTS TO: Front Office Lead

JOB SUMMARY: The role of the Medical Receptionist is to act as a liaison for patient phone calls, gathering and inputting registration information and scheduling office appointments into NextGen software via telephone, and working in a team environment to perform front office support duties. This includes booking appointments, greeting patients, referral management, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems.

QUALIFICATIONS:
Essential qualities necessary include, but are not limited to:

• Patient and pleasant personality; works well with a variety of people
• Detail oriented
• Team player
• Ability to work independently, with little supervision
• Interfaces well with staff and physicians
• Professional demeanor
• Pleasant and friendly tone of voice

JOB RESPONSIBILITIES:
1. Answer patient calls and direct appropriately.
2. Schedule appointments via telephone and in person
3. Manage, track and call incoming referrals
4. Check in/register patients, verify information on established patients, and update patient information in computer
5. Collect co-pays and daily balancing of cash box.
6. Facilitate flow of patients by coordinating with medical assistants
7. Accomplish other front office tasks such as records filing, faxing, opening mail, etc.
8. Assist patients with online portal access
9. Complete duties as directed by supervisor.
10. Assist other personnel as directed by department lead or Reception Supervisor

Job Specifications
Education/Experience

• High School education
• 1-2 years relevant experience in public contact
• Minimum one year Medical Reception experience (desired)

Skills/Abilities

• Problem solving skills
• Skill in using a computer
• Ability to type/data entry
• Ability to remove oneself personally from given situations, remaining objective
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
• Ability to multi-task
• Skill in organizing and reporting information that is accurate and complete
• Understanding of the need for and evidence of consistent respect for confidentiality
• Ability to maintain composure in stressful situations
• Skill in establishing and maintaining effective working relationships with all staff
• Ability to prepare records in accordance with detailed instructions
• Ability to communicate clearly
• Ability to work in a team environment
• Consistency and timeliness in attendance

Comments:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting Employees from COVID-19?

Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination by October 18, 2021 or proof of a medical or religious exemption.

We regret we are not in a position to personally respond to all applicants.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Schedule:

• Monday to Friday

Experience:

• Receptionist: 2 years (Preferred)

Education:

• High school or equivalent (Required)

Work Location:

• One location

Job Duties:

• Greeting visitors
• Scheduling
• Answering and routing phone calls

Financial Duties:

• Processing payments

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• ProOrtho.com

Work Remotely:

• No

Work Location: In person

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