Medical Receptionist/Front Desk Job at RIDGEVIEW MEDICAL CENTER
Purpose of Job
This position is responsible for creating a positive first impression to patients, the complete and accurate registration and scheduling for patients and various administrative duties. In addition, is responsible for serving as a liaison, between patient, provider and the insurance company.
Job Functions
- Performs basic receptionist duties to include answering and returning phone calls, retrieving voicemail and maintaining department office equipment and supplies.
- Greets and provides courteous customer service to internal and external customers.
- Assures accurate processing of patient registration and scheduling.
- Scans, files and posts documents into patient charts.
- Assures reimbursement through basic insurance processing tasks and coordinates care with Ridgeview Patient Financial Services.
- Interfaces with payors to determine benefits and coordinate authorization. Serves as a liaison between patient, insurance company and provider.
- Maintains clinic statistics.
- Monitors petty cash.
- Trains and mentors new and current staff.
- Uses advanced skills in managing setup and modification of clinician schedules and extracting data.
- Coordinates requests for release of medical information.
- Performs other duties as assigned.
Job Requirements:
Employment Requirements
Minimum Education/Work Experience
- High school graduate or equivalent
- Two years of medical office experience
Knowledge/Skills/Abilities
- Knowledge of basic computer functions and Microsoft Office applications
- Ability to respond appropriately to unpredictable situations and diverse patient populations
- Ability to work autonomously and as a team
- Knowledge of Medical Terminology
- Intermediate knowledge of insurance information
- Ability to multi-task
- Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Preferred Qualifications
- Previous electronic medical software experience
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