Medication Assistance Program Representative - New Port Richey Family Health Center

SUMMARY: Assist low-income, uninsured patients to get free or low-cost prescription medicines through existing patient assistance programs and participating pharmaceutical companies.

PROFESSIONAL KNOWLEDGE, SKILLS AND ABILITES:

• Medical Assistant (MA) or Pharmacy Technician.
• Basic understanding of medical terminology and documentation.
• Ability to use basic mathematical skills.
• Able to preform repetitive tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES: includes the following, other duties may be assigned.

• Processing patient applications.
  • Obtains referral for application by PCHG provider.
  • Inform Medication Assistance Coordinator (MAC) of non-routine prescription dosing.
  • Communicates with patient directly by phone, mail or in person and initiates patient application procedures.
  • Verifies individual patient eligibility for Med Net prescriptions.
  • Distributes sample medications to patients while Medication Assistance Program (MAP) medications arrive.
  • Tracks application s that have not been returned within 30 days via written reminders.
  • Informs referring provider if there are any issues or problems in the process.
  • Responds promptly to emails regarding application status and follows up with the MAC.
• Case Management of.
  • Reviews electronic health record (EHR) transcription and lab notes regarding the need for refills and making sure the medication has not been discontinued, dose changed, or if the patient eligibility has changed (i.e.: has insurance coverage).
  • Informs the MAC of provider request of available MAP medications for specific medical conditions.
  • Records arriving medications, label medication without existing prescribing information.
  • Reviews with prescribing provider for accuracy.
  • Obtains provider’s initials, before dispersing to properly identified patient.
  • Records outgoing medication information in Med Net and Intergy.
  • Reviews daily for medication refills and communicates with patient that medication is ready for pick up via phone calls or written notices.
• Sends written reminders to patients for refills, annual application renewals or are in need of a follow-up appointment and/or required labs as per the direction of the provider.
• Assists other MAP team members with sample request and cross coverage to any other Premier offices.
• Updates MedNet daily.
• Review inventory for expired medications monthly.
  • Organizes locked storage area and clearly label plastic containers, separated by category (sample or stock), medications for reverse distribution (RD).
  • Collects expired medications from assigned PCHG sites for reverse distribution (RD)
  • Prepares inventory spreadsheet and forward to Medication Assistance Coordinator (MAC)
• Ensure patient confidentiality and EMR security at all times.
  • Maintain patient information within HIPAA guidelines.

• Keep other care team members informed when situations occur that disrupts timely patient flow through site.
• Consistently participates in and actively adheres to patient care expectations to attain clinical goals set forth in the PCHG Health Care Plans and the Quality Improvement / Quality Assurance (QI/QA).

SUPERVISORY RESPONSIBILITIES: None

GENERAL DEVELOPMENT:

• Maintains a professional relationship and positive attitude with co-workers, the public, patients and the entire organization.
• Maintains the highest professional and work ethics.
• Displays enthusiasm toward the work, mission and vision of the organization.

COMMUNICATIONS SKILLS:

• Exceptional Customer Service skills.
• Ability to communicate effectively, verbally and in writing.
• Excellent grammar, spelling and interpersonal skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.
• Ability to sit for long periods of time.
• Direct exposure to computer screen.
• May be exposed to contagious/infectious diseases.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) serving in this position. Employee(s) will be required to follow any other job-related instructions and to perform any job-related duties requested by any person authorized to give instructions or assignments.