Lowell House Inc. values the importance of balancing our employees work and family. LHI offers flexible schedule and great benefits. We encourage you to join our family because LHI is a family friendly workplace.

Job Summary

The Member Engagement Coordinator will work with the RCL Team to uphold an environment within the support center that is welcoming, all-inclusive, and celebrates all pathways of recovery.

The Member Engagement Coordinator is responsible for orienting new members to RCL as well as engaging with all members, which will include planning and facilitating support groups, activities, and events.

The successful candidate will be a person with “lived experience” who thrives in an environment that supports innovation, creativity, and the vision to continuously grow with the ever-changing needs of the members.

ESSENTIAL FUNCTIONS:

· Works with Senior Member Engagement Coordinator to develop a Member Advisory Board (MAB) ensuring that the group is diverse and promotes member empowerment.

· Provides Program Director with monthly MAB report which will include member program successes, program needs, program suggestions, and a tentative MAB plan for making program improvements.

· Shares responsibility of utilizing Virtual Gateway system and AGENCY (Recovery Café database to track member activity.)

· Shares responsibility of overseeing RCL front desk operations.

· Maintains an up-to-date resource binder that staff can utilize to assist members in accessing resources.

· Works with RCL team to cultivate relationships with community partners who have interest in volunteering time or teaching a class.

· Facilitates recovery circles and peer support groups.

· Completes all required documentation in a timely manner.

· Follows all opening/closing procedures.

· Participates in a weekly staff meeting and individual supervision with Program Director.

· Adheres to the guiding principles of the Recovery Café Model and to the BSAS standards of care.

· Participates in training as required.

JOB COMPETENCIES

1. Able to work and problem solve independently.

2. Strong organizational skills with attention to detail.

3. Demonstrates an ability to actively listen and respond to questions and concerns of staff, members, and other stakeholders.

4. Practices discretion in all aspects of the job.

5. Maintains a current knowledge of the roles and responsibilities of recovery coaching.

REQUIRED EDUCATION AND EXPERIENCE

· Has personal lived experience in recovery

· Possesses a high school diploma or equivalent

· Communicates clearly

· Demonstrates cultural competency

This position requires the successful completion of a CORI check.

COVID-19 Considerations

The agency follows CDC protocols to ensure a safe and healthy work environment for our Colleagues, Guests and Residents. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at LHI. All employees are required to report their vaccination status and to provide proof of vaccination

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lowell, MA 01852: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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