Member Experience Representative Job at Fairmont Federal Credit Union
The Member Experience Representative (MER) is responsible to perform a variety of frontline duties and create a highly personalized experience for members by identifying their needs and recommending the best financial solutions. Essential duties and responsibilities include, but not limited to:
- Solution-minded by listening, genuinely caring about, quickly addressing individuals needs and requests, from lobby counter, office area, or drive-thru.
- Uphold Vision, Mission and Values.
- Receive and process financial transactions, including but not limited to: deposits, withdrawals, payments, transfers, check cashing and more.
- Open and change applicable accounts, term share certificates, and debit cards.
- Maintain up-to-date knowledge of financial products, services, related policies, procedures, rules, and regulations.
- Maintain and balance assigned cash drawer.
- Perform branch vault and ATM responsibilities, as needed.
- Provide clear and concise communication by phone, email and in-person; perform all other duties as assigned by supervisor.
- Must be available to work a schedule rotation based on operating hours
Required knowledge, skills and abilities include, but not limited to:
Experience and Education
- One year to three years of similar or related experience
- High School Education or GED
Other Skills
- Caring individual that treats others with respect and dignity
- Well-developed communication and service skills
- Competence with computers and software programs
- Accuracy in cash handling, basic math skills
Physical Requirements
- Standing up to 90% of the time, lifting up to 50 lbs. occasionally
Job Status: Full-Time, Non-Exempt
Location: Marion County
Pay: From $15.75 per hour. Compensation commensurate of experience and qualifications.
If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.
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