GENERAL FUNCTION: The Membership Service Associate is responsible for maintaining cleanliness and organization of the Welcome Center and providing information, including but not limited to membership, programs and services. This position may involve early morning, evening and weekend responsibilities. This job is performed to standard when all work is completed accurately and on time, with minimal supervision.

Hours: Morning opener hours starting at 4:45 am until 8 am or 12 pm

QUALIFICATIONS

• Requires high school diploma, or equivalent with working papers as required
• Previous customer service, sales or related experience preferred
• Must be a minimum of 17 years of age
• Effective Communication; written, oral and through presentations
• Must have strong collaborative work ethic
• Ability to operate standard office/membership desk equipment
• Ability to interact with people of all ethnic backgrounds, ages, and lifestyles

RESPONSIBILITIES

• Answer telephones and take messages as necessary
• Ability to process, understand and respond appropriately to emergency situations
• Provide the utmost in customer service by remaining knowledgeable in all programs, initiatives and events
• Lead facility tours, provide current membership information, and process registrations according to established procedures
• Process all transactions utilizing the Core system. This includes, but is not limited to, class registration, running rosters, program refunds and credits
• Assist in Special events as needed
• Handle and resolve membership complaints; inform supervisor of unusual situations or unresolved issues
• Operate card maker system, camera, cash register, fax machine, copier, telephone and perform routing filing
• Monitor membership cards and members’ use of facilities
• Maintain quality service by following organization standards

Job Type: Part-time

Pay: $11.00 - $16.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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