Member Services Coordinator Job at MOUNTAINTOP GOLF AND LAKE CLUB INC
Member Services Coordinator - 2021 Job Description
Reports to: Director of Member Services
Job Summary: Responsibilities include but are not limited to: Interclub Marketing, Membership Support Services, Club Concierge Services and Rental Program support.
Job Duties and Tasks:
- Answer all phone calls & emails promptly
- Communicate with all departments on daily club reservations
- Greet membership, guests, vendors & staff while offering support & suggestions
- Enhance member & guest experience by providing exceptional customer service
- Exceed member & guest expectations by providing the “WOW” factor
- Coordinate reservations and activities upon request
- Assist in the booking procedure of transportations, babysitting, dog sitting, etc.
- Execute member requests, which include, grocery shopping, dry cleaning, floral delivery, pet services, etc.
- Assist in the creation of all club marketing for all departments
- Provide club communication through email blasts
- Update club marketing, which includes, website, app, flyer boards & social media
- Help facilitate the new member process
- Maintain member profiles & databases with current photos and information
- Take event & member photos, edit & keep organized
- Assist in the creation of event Shutterfly books & event recaps
- Assist in the planning & execution of events
- Assist in taking room & lodging requests, check-in & check-out procedures Preferred Requirements & Skills:
- Microsoft Outlook, Excel, Publisher & Word experience
- Experience with online programs such as, Canva, MailChimp, Shutterfly & PicMonkey are preferred
This position is a high-profile service and hospitality position. It is extremely important to possess a positive attitude, a cheery disposition, and a willingness to help others. These characteristics combined with a proactive approach to each task are the key elements to creating success.
Key Result Areas:
- You must be comfortable with communicating with members, guests and staff through phone calls, emails, etc.
- You must be confident in all details of all events in all departments EVER!!!
- You must be organized and schedule-driven
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