• Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

• Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
• Represents and promotes the YMCA in the local community.
• Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
• Oversees the hiring, training, and supervision of membership staff and volunteers.
• Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas.

• Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.
• Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
• Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
• Directs branch marketing and communication efforts to effectively communicate benefit to
  the community.
• Serves as a member of Y management and supports the overall objectives of the YMCA.
• Leads continuous improvement efforts focused upon established key Association benchmarks.
• Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage.

• Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.
• May assume acting Executive Director responsibilities when asked to by the Executive Director.
• Performs duties in the branch as assigned (building coverage, special events, etc.).

SUPERVISORY RESPONSIBILITIES:

Directly supervises 2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

• Bachelor’s Degree or equivalent from four-year college or university in human services, social services, business or equivalent preferred, and five years of YMCA professional experience; or equivalent combination of education and experience.
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to direct membership sales and retention functions through supervision of staff and volunteers, development and monitoring budget, internal communications, and program and small community development.
• Experience in management and development of volunteers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.
• Ability to establish and maintain collaborations with community organizations.
• YMCA Multi-Team or Branch Leader certification should be obtained within 12 months.
• CPR, First Aid, AED and O2 certifications must be obtained within 90 days.
• All staff must complete the Y’s safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.

The Membership Experience Director is a core member of the leadership team and is responsible for membership growth and retention. The Membership Experience Director will focus on transforming lives and championing engagement efforts while leading the membership department. This will be accomplished with efforts focused on helping others achieve goals, make new friends and connecting with our Y community. The Membership Experience Director will help lead in providing resources, removing barriers, and acting as an advocate for initiating change. This position will use knowledge of programs to cross-promote areas to members and participants, and assist with total operations by performing the following duties.