Do you want to contribute to an organization dedicated to improving children's care? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited about improving the experience for our members and are seeking an opportunity to grow within a professional organization?

Then you want to work for the CNS!

Our ideal candidate thrives in a demanding, continually evolving environment, can juggle and prioritize numerous tasks, enjoys working with a small but mighty crew, and is adaptable and willing to learn and embrace our global non-profit association concentrated in the neurology healthcare community.

The Child Neurology Society (CNS) is a non-profit medical specialty association established in 1972 to provide a forum for our members to exchange ideas, share knowledge, foster research and education in the field of child neurology, and advocate for the needs of children with neurological conditions.

With over 2,000 child neurologists, the CNS is committed to serving its members' ongoing academic, research, and practice-based needs to provide the best possible care for children with neurological disorders.

Job Summary

This position is responsible for the development and execution of the membership growth plan including recruitment and retention campaigns aimed at increasing the Child Neurology Society's (CNS) membership from the overall market share of prospective membership. This position also services programs for members, helps identify new service needs, and provides customer service and support.

This staff-level administrative position will partner with colleagues to ensure positive, timely, and seamless member experiences.

CNS is a small staff, non-profit association, so from time to time the coordinator will be required to assist with duties outside of this job description.

This position is responsible for the following:

1. Member Services –

a. Responsible for membership operations, including recruitment and retention, membership reporting, and recommendations of new member programs and services.

b. Webinar management and support.

c. Manage all aspects of the membership process including new membership onboarding and activation workflow, timely invoicing, dues generation and renewal procedures, and the continual expansion and development of member profile data.

d. Implement membership communications and outreach components, including membership updates, renewal messages, and payables communications.

e. Development of relationships with key decision makers and administrative staff at academic institutions (program managers, program coordinators, etc.).

f. Reviews and updates website content as needed/requested.

g. Manage and implement membership engagement and retention strategies.

h. In partnership with the Administrative Coordinator, perform accounting functions such as refunds, payments, and other receivables as they relate to membership.

i. Work with the Executive Director/CEO to find prospects for membership (new, lapsed, former) and communicate prospective information on a regular basis.

j. Works with the Executive Director/CEO to inform the annual budget for membership programs and services.

k. Manage and implement the Awards program recognizing outstanding CNS members.

l. Respond in a timely manner to all member service inquiries. Provide timely membership support via email and phone. Available to answer questions and resolve issues for members using strong and reliable customer service skills.

m. In partnership with Marketing, manage the membership marketing schedule and coordinate activities with CNS's internal stakeholders and external creative design partner.

n. Maintain current knowledge of policies, procedures, and organizational offerings to promote CNS membership and provide information on CNS programs, products, and services.

2. Committee Support –

a. Provide support to assigned committees including partnering with the chairs to set up and schedule meetings, serving as POC for committee members for information related to the CNS, and providing administrative and logistical support.

3. Membership Data –

a. Oversee the administration, data migration, and management of the organization's AMS and other potential databases.

b. Maintain data integrity and collection and optimization of CNS's association management system (CiviCRM).

c. Monitor and report on membership data.

d. Develop membership and communications reports and surveys.

4. Other Duties as Assigned.

Knowledge, Skills, and Abilities

• Ability to establish and maintain positive, collaborative relationships with association members, volunteers, medical and public health colleagues, and team members.

• Ability to manage multiple priorities and be creative, responsive, and organized.

• Experience in association management of membership acquisition and engagement best practices preferred.

• Professional demeanor and experience working on a high-performing team.

• Strong time, project management, and organization skills with attention to detail.

• Ability to meet deadlines of assigned deliverables.

• Ability to provide exceptional customer service to members and stakeholders.

• Ability to continuously demonstrate exceptional verbal, written, listening, and interpersonal skills.

• Ability to work in a fast-paced, evolving environment.

• Ability to work as part of a team and independently; a self-starter, collaborative, and willing to raise a hand.

• Dedication to continuous personal and professional development; be action-oriented and adaptable.

• Demonstrated proficiency with MS word, Excel, Outlook, PowerPoint, SharePoint, and Teams.

• Knowledge of CiviCRM, Open Water, Higher Logic, and SurveyMonkey is beneficial. Must be flexible to learn new programs.

• Must be able to work evenings occasionally.

• Must be able to manage sensitive information with confidentiality.

Education and Experience

• Associate degree or Certified Association Executive (CAE).

• Three to four years of related experience, preferably with a trade association or membership organization.

• Prior experience in association management systems (CiviCRM preferred), social media, website content management systems, and email service provider platforms a plus.

• Experience in association management of membership acquisition and engagement best practices preferred.

• Experience with Microsoft 365 and related Office Software.

• Proficiency in utilizing business software applications (i.e., Adobe Acrobat, Zoom, Higher Logic, etc.)

Travel Requirements

• Travel is necessary, approximately 0-10%.

*Candidates must currently reside in Illinois or Minnesota to be considered*