TITLE: Farm at the Arb support team: Reception/Clerical
SUPERVISOR: Susan Hickey
CLASSIFICATION: Temporary-Casual, not to exceed 67 days per calendar year

OVERVIEW: Serve as a member of the Farm at the Arb support services team as front line guest service provider and general team support. Schedule will be a mix of weekdays and weekend days. The building will be open seven days a week, 9am-7pm during the months of May-August, 9am-6pm during the months of September-October, and 9am-4pm November-April.

JOB DESCRIPTION:
100% Staff the Tashjian Bee and Pollinator Discovery Center

• Provide exemplary customer service to all Arboretum visitors, members, staff and guests
• Answer basic questions about pollinators, the Farm at the Arb, and the Arboretum using research-based information and direct them to more resources.
• Enforce Arboretum and University policies in a professional and friendly manner
• Remain visible to clients and staff and/or maintain radio communication
• Improve the visitor perception of the Arboretum by keeping classrooms and displays clean and organized
• Know and follow protocol for basic issues, first aid and emergencies in the building
• Perform administrative and project support as assigned

The Minnesota Landscape Arboretum has the following expectations of all employees in the areas of problem solving, initiative, planning/organizational skills, interpersonal skills, attendance/punctuality and orderliness.

Employees are expected to:

• Identify problems in a timely and efficient manner and offer practical solutions to problems whenever possible
• Consider the effects of decisions made prior to making decision
• Offer suggestions in ways to increase efficiency and productivity
• Make appropriate decisions about when to act independently and when to consult with others
• Use resources wisely, schedule work effectively
• Share information in a courteous manner with other employees to ensure a knowledgeable, efficient, cohesive workforce
• Provide information to visitors in a courteous and friendly manner
• Offer help to coworkers when own workload permits
• Arrive for work as scheduled so as to not disrupt, delay or cause additional work for coworkers
• Give proper notification to supervisor of scheduled absences
• Keep work area appropriately presentable to the public
• Return shared equipment/supplies to proper storage area after use or at end of day in ready-to-use condition
• Treat coworkers with respect and consideration

REQUIRED QUALIFICATIONS:

• High school graduate or GED.
• Successful experience providing in-person positive customer service
• Successful experience working with computer software such as Microsoft office and Google applications, and a willingness to learn others used at the Arboretum
• Documented experience working as part of a team
• Available to work a year around flexible schedule including weekday and weekend shifts.
• Successful completion of a background check

PREFERRED QUALIFICATIONS:

• Knowledge of one or more topics including pollinators, gardening, farming, and a willingness to continue learning about these topics

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.