MPS Administrator Job at The Weeks Lerman Group
Our Managed Print Services (MPS) Division is a growing area of our Company. We are seeking a tech-savvy person with excellent customer service/support skills to monitor the various portals that manage the devices we have in the field with our clients. The MPS administrator will also communicate with our clients, vendors and service technicians as necessary to facilitate the installation and service of printers and copiers for our clients and maintain the databases related to our customers and the devices they have on site.
The MPS Administrator will:
- Monitor the MPS portals and manage the devices in the field
- Check supply levels
- Check for stale devices & contact the customer and obtain meter reads
- Dispatch technicians if necessary
- Pull monthly usage data for billing purposes
- Obtain accurate site survey for network installations and forward the information to field technician
- Request Return Authorization for leased equipment and schedule pick up/drop off
- Create purchase orders and send to vendor
- Maintain the MPS database
- Add new equipment by customer and location
- Update contract pricing
- Work with customer care team to provide or obtain information regarding ongoing projects
- Follow up on open service requests and orders
Basic qualifications include:
- Superior verbal and written communication skills
- Excellent customer service skills
- Proficiency in PC applications and MS Word, Excel and Outlook
- Problem solving skills
- Excellent attention to detail
- Capable of sustaining productivity while working independently
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Maspeth, NY 11378: Reliably commute or planning to relocate before starting work (Required)
Experience:
- copier/printer service: 1 year (Preferred)
- Help desk: 1 year (Preferred)
- administrative support: 2 years (Preferred)
Work Location: In person
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