National Lead Manager (FT) Job at RAPPORT GUEST SERVICES
Overview:
The National Community Ambassador Lead will drive program initiatives and ensure all locations within the North American region are operating per program standards. The goal of the ambassador program is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. The teams are responsible for onsite operations of the campus ranging from marketing, campus engagement, communications, service coordination, and oversight of special event coordination. The National Lead will ensure the local teams are achieving the day-to-day objectives and monitor compiled data and provide analysis to Corporate Services leadership groups.
Responsibilities:
- Oversee the Community Ambassador program at each site, ensuring community ambassadors are providing support as outlined and have the appropriate training and tools to succeed.
- Form relationships with key personnel, stakeholders, BU leadership, and functional leads across Corporate Services.
- Connect with local program leads to monitor data collection progress and ensure dashboard analytics are an accurate reflection of activity.
- Provide weekly reporting on program objectives and workplace involvement, and ensure relevant marketing materials are updated on a weekly or as-needed basis (Jive Page, Newsletter & Dashboard).
- Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, and engagement strategies for the campus.
- Contribute to related marketing tools to ensure community awareness of all promotions, new Amenities features, or building-wide events and activities.
- Collaborate with the wider Hospitality team to drive engagement activity.
- Support the existing calendar of planned RTO Re-Engagement events and identify areas/groups to expand on existing programming.
- Monitor and measure the success of all community engagement and continue to look for opportunities to enhance the program and highlight value.
Requirements/Experience:
- 5-7 years within the hospitality industry.
- Strong verbal and written communication skills.
- Commercial and vendor management experience.
- Technical skills (handling data, standardized reporting, visualization).
- Prior experience managing teams remotely (20+ individuals).
- Self-Starter.
- Exceptional organizational and multi-tasking skills.
- Strong interpersonal and networking skills.
- Website and graphic design a plus.
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