Houston, TX
Full Time
Mid Level

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Are you ready to make your impact on a rapidly growing company? Meriplex is a managed technology solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. We are looking for motivated individuals to grow their career with us as we aim to become the nation’s largest managed technology services provider.

The Network Administrator will support UCaaS/VoIP, Velocloud SD-WAN, Firewall, Switch, Route, Wireless, Microsoft Servers, and VMware environments by applying in-depth level of networking skills to solve common and complex technical issues through detailed analysis, gathering business requirements, making recommendations, participating in the design and implementation of network and VoIP solutions.

Key Responsibilities/ Duties:

• Provide professional IT support to customers with a focus on customer service aimed at high renewal rates.
• Manage internal and external client expectations.
• Perform customer follow-up to verify final resolution and determine satisfaction level.
• Ensure teams meet the expectations of customer Service Level Agreements (SLA).
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
• Drive problem investigations and resolution as required
• Function as frontline technical resource for “best practice” solutions and update stakeholders on service operations.
• Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators
• Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
• Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more

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Knowledge, Skills, and Abilities:*

• Able to work within a customer oriented, positive team environment.
• Strong verbal and written communication skills.
• Ability to convey complex ideas to technical and non-technical audiences.
• Excellent problem solving, troubleshooting, and debugging skills.
• Excellent written and verbal communication skills.

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Education/ Experience:*

• 5+ years of professional IT experience
• Hands on experience installing, upgrading, and maintaining UCaaS/VoIP products
• Hands on experience with Routers, Switches, Wireless and Firewall technologies.
• Advanced Administration and Troubleshooting of Windows Server, Windows 10, VMware, Exchange Server, Data Backup technologies, SAN technologies,
• Advanced network troubleshooting

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Work Schedule:*

• This team operates 24/7 – workday and after-hours shifts are available, Monday-Sunday.
• Travel may be required.

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Physical Demands:*
Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

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Disclaimer:*
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

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