SAVA Workforce Solutions, an Akima Company, delivers enterprise IT and mission support solutions to the federal government, serving the federal civilian, defense, law enforcement and intelligence communities. SAVA helps our customers strengthen national security, improve communications and collaboration, and secure the integrity of their data, information systems and networks. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity, and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

SAVA is looking to fill critical Information Technology based positions for our customer with the United States Coast Guard in Kearneysville, West Virginia. The ideal candidate will possess the following qualities: outstanding customer service, expertise/knowledge in the required field, a strong work ethic and dedication to the Coast Guard’s mission.

Primary Function – Network Admin

The Network Operations Center (NOC) performs continuous monitoring, event detection and escalation, risk mitigation and incident avoidance to ensure the security and stability of the entire USCG. The NOC monitors performance and availability in addition to hardware/software alerts from various Operations Monitoring Tools to minimize the impact and duration of communications and system degradation for USCG networks. The contractor shall ensure that the environment is proactively monitored, and incident and problem tickets are created for issues that are discovered through the event monitoring process.

SHIFT WORK:

3 Days (Sun-Tues) 12-hour shifts and every other Wednesday 0645 to 1900 or 1845 to 0700

3 Days (Thurs-Sat) 12 hours shifts and every other Wednesday 0645 to 1900 or 1845 to 0700

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide ongoing network support, addresses availability issues, overcomes performance problems and provides overall level 2 support.

• Manage network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements.

• Troubleshoots and resolves problems to ensure quality transmission service on the network.

• Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance, and problem resolution.

• Implements and coordinates network policies, procedures, and standards.

• Enforces network security procedures.

• Works under general supervision, providing solutions to technical problems of moderate scope/complexity.

• Interpret alerts generated by monitoring systems.

• Monitor the network stability and performance in order to maintain continual operations.

• Coordinate communication between the various groups.

• Proactive incident and problem ticket creation based on event log and performance measures.

  
  

• US Citizenship required.

• Active DOD Secret Clearance

• BS with 2-4 years, MS 1 year plus of network management experience and IT experience

• WAN troubleshooting/problem determination skills (ISDN, ATM, SONET, etc.)

• Experience with various types of infrastructure equipment (Cisco, Juniper)

• Knowledge of network analysis tools (Cisco Prime, SolarWinds, Identity Services Engine, Cisco Adaptive Security Device Manager, etc.)

• On the job experience with hardware and software configuration management

• Outstanding customer service

• Cisco Certified Network Associate/Professional (CCNA/CCNP) desired

• Microsoft Technology Associate certification desired

• Active Secret clearance is highly desirable.

• Bachelor’s Degree in Information Technology field