New Patient Onboarding Specialist Job at CarepathRx
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, with a focus in call center duties. They will spend their time speaking with patients, doctors and health care facilities over the phone.
Job duties and responsibilities will vary from fielding inbound phone calls and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skill sets.
This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Responsibilities
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Providing an exceptional customer service experience each day in a phone based environment
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Answering a high volume of inbound calls from new patients
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Serve as an ExactCare expert to resolve patient questions and direct the patient profile for proper follow-up
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Effectively assist with patient questions over the phone
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Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
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Collect on patient balances when patient has an amount due
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Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
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Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
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Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
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Accurate retrieval of all prescription information and verifying through doctor calls.
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Maintaining patient records with strong attention to detail and confidentiality.
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Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
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Other tasks as required.
Skills & Abilities
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Comfortable working in a phone based environment
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Ability to work independently
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Self-motivated and goal oriented
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Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone
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Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
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Thorough drug knowledge
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Pharmacy billing knowledge
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Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers, including clear written and verbal communication
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Strong prioritization and organizational skills
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Maintain a high degree of confidentiality
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Passion to help people and enrich their lives
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Ability to problem-solve
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Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations
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Ability to exhibit ExactCare Pharmacy's Care Values in daily work
Requirements
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Must be 18 + years of age
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High school diploma/GED
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Prior experience within a pharmacy setting
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Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
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Must maintain a pharmacy technician registration with the State Board of Pharmacy
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Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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