Night Shift Customer Service Representative Job at Kuehne+Nagel
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Cranbury branch is looking for a new Customer Service Representative to join our Contract Logistics team. #LI-Onsite
Your Role
Our night shift customer service representatives work Sunday to Thursday from 10:30pm to 7am. Reporting to the warehouse operations manager, you will be in charge of examining records such as bills, computer printouts, bills of lading, and related documents and correspondence. You will also be the contact for our customers. You will inform the customer of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer using mail, email, or telephone.Your Responsibilities
- Process orders for material or merchandise received by mail, fax, email or telephone from customer or company employee.
- Compile, sort and verify the accuracy of data to be entered.
- Examine records such as bills, computer printouts, bills of lading, and related documents and correspondence and inform the customer of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer using mail, email, or telephone.
- Enter orders into an automated system and compute a total cost for customers. Record or files copy of orders received.
- Confer with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compile statistics and prepare different reports for management.
- Investigate overdue and damaged shipments or shortages in shipments for customers or common carriers.
- Analyze complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers.
- Provide backup support for all accounts other than primary.
Your Skills and Experiences
- Knowledge of Windows-based order entry system.
- 2+ years’ experience in customer service.
- Experience with AS400 or any Warehouse Management System (WMS) experience is desired but not necessary.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.About Kuehne+Nagel
With over 80000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
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