Have you ever considered a career in banking? Are you an experienced banker looking for another opportunity or someone who is looking to get into banking? If so, we want to talk to you.

M&T Bank is hiring in the Springfield, MA area and training relationship-driven customer and sales focused people to join our team. If you have prior banking experience, call center, tele-sales, customer service or retail sales experience in any industry and if you are looking to take your career to the next level, please apply now! COME GROW WITH US!!!

M&T has become of the nation’s strongest banks by knowing what matters most to our customers and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community focused organization. As an employee of M&T, you will be encouraged to pursue your personal career goals and make a difference in the ways that matter most to you.

In our branches you will find various levels of bankers such as Universal Bankers, Relationship Bankers, and Senior Relationship Bankers. If you are interested in any of these roles and meet the minimum qualifications of the opening, we invite you to visit our careers page for openings in this area.

Branch Banker responsibilities could include but not limited to:

-Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs.

-Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.

-Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

-Explain the high-level criteria used to decision loan applications.

-Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.

-Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.

-Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.

-Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

-Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.

-Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

-Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.

-Resolve and accurately log all customer complaints in the appropriate system.

-Review, approve and help resolve Consumer and Business Banking customer overdrafts.

-Accurately complete customer transactions.

-Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

-Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

-Promote an environment that supports diversity and reflects the M&T Bank brand.

-Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

-Complete other related duties as assigned.

Education and Experience Required:

Please visit our careers page at www.mtb.com/careers for more details regarding the education and experience required for our branch roles

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. Member FDIC

#DH22

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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