POSITION SUMMARY:

The individual who fills the position of Office Coordinator will be a friendly welcoming individual with excellent organizational skills, knowledge of routine office procedures, and experience in working with Medicare, Medicaid, and private insurance plans. The Office Coordinator will be self-motivated and able to work successfully with the office team.

ESSENTIAL FUNCTIONS:

• Organize and print the daily schedule, and welcome patients as they arrive;
• Schedule appointments and follow-up appointments, verify insurance including obtaining pre-authorizations and continued eligibility through all providers including private insurers, Medicaid or MCOs;
• Determine existence of co-pays and collect same when patients present for appointments;
• Remind patients of pending appointments and reschedule as appropriate;
• Create and maintain active files, and manage and organize information;
• Ensure inactive files include all necessary information and store as directed;
• Order supplies as indicated and serve as liaison with building management;
• Monitor security of the facility, its files, and the petty cash/bank contained therein;
• Be familiar with all aspects of the use and maintenance of the Electronic Health Record;
• Produce data and regular reports as requested;
• Monitor and facilitate all aspects of patient relations;
• Participates in continued performance quality improvement;
• Performs other duties as assigned.

MINIMUM REQUIREMENTS:

Education/Experience:

• High school degree required;
• Minimum of three years of experience in utilizing and managing databases;
• Experience in medical office work preferred.

Skills /Knowledge:

• Familiarity and experience in working with MCOs, Medicare, and Medicaid preferred;
• Self-motivated and demonstrated ability to follow through to reach solutions for challenging issues;
• Bi-lingual or multi-lingual skills preferred.

Physical Demands:

• Required to frequently sit, stand, walk, bend, and drive for extended periods of time.
• Required to lift/move objects and/or child weighing in excess of 40 pounds.
• Must have the visual, hearing, and learning capabilities sufficient to perform the essential job functions defined above.

Environment and Scheduling:

• Performs work in, and in association with Maryville program settings, including but not limited to the Crisis Nursery, schools, recreational facilities, court rooms, hospitals, and various community settings.
• Duties involve contact with child(ren)/parents who may be hostile, dangerous, threatening, aggressive, suicidal and/or under the influence of drugs and alcohol.
• Must be flexible in scheduling and willing to work weekend shifts.

Why Join the Maryville Family?

Maryville offers all full-time employees:

• PPO health insurance options
• Vision Insurance
• Dental insurance (after one year of service)
• FSA and HSA
• 403(b)
• Paid vacation and sick days
• 9 paid holidays a year
• Long Term Disability and Life Insurance (after one year of service)
• Tuition reimbursement (after one year of service)

For more information about all of the services that Maryville provides, please visit our website at www.maryvilleacademy.org.

Maryville Academy is an Equal Opportunity Employer. No applicant for employment shall be discriminated against because of age, race, color, religion, sex, marital status, national origin, veteran status or disability.

Administrative Info

HIPAA PRIVACY TRAINING AND SANCTIONS:

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities and of the group health plan’s policies and procedures that impact on their job duties. Site specific training on requirements of the HIPAA Privacy Rule and the plan’s health information policies and procedures under the direction of the plan privacy officer may be required for this position based upon site specific requirements. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

EMPLOYER RIGHTS:

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Management retains the right to add to or change the duties at any time.